Supv 2, Field Service

Responsible for the supervision of the Regional Field Service Flexible Work Force and assigned technical functions. Develops and implements operational plans, procedures, and policies to ensure that local and corporate service objectives are met. Responsible for the professional internal support for our customer facing account teams in Europe. Primary responsabilities: Plans, organizes, controls, and monitors the activities of all Field Service Engineers and supports his direct reports in managing their team activities, in monitoring performance, utilization and financial expenses and in leading their staff. Also responsible for handling the administrative and reporting functions. Is Accountable for FSE 100% achievement of performance objectives (Safety, Training Certifications, Administrative documentation, etc.) Prepares, organizes, monitors, and supports the information flow and communications with internal Sales, Tech Support, Field Operation Management to acknowledge and resolve customer technical requirements. Understand and support escalation guidelines and activities. Reviews forecast for skillset and aligns cross training activity per Plan of Record (POR) Provides technical advice and assistance to the internal accounts on all aspects of equipment service and organizes adequate activities within loaning the right person at the right time at the right place. Attends all Loaned Labor reviews and coordinates best deployment of resources and Coordinates with Manpower Mgr. on supporting resource requirements based on existing priority ranking. Develops the departmental budgets under corporate guidelines and monitors the performance against budget targets for revenue and costs. Leads the team by informing and communicating on all relevant department and general business issues, gives feedback on individual and team performance and culture and supports the professional development and training of individuals to ensure the highest level of expertise and professionalism in the team. Ensure Team development and continuously work on team morale and engagement May perform other related duties as assigned or requested. Technical certificate/diploma or university degree, preferably in electric-mechanical or electronic engineering, mechatronics, or similar technical field. 5 + years applicable service experience with 2 - 3 years managerial responsibility Fluent in English Strong influence and communication capability Good business sense Leadership skills Teamwork and Team Collaboration mindset Adaptability Analytical Ability Customer focus and critical thinking Decision making Service: Strong knowledge and applications of Systems and Advanced service products