Support Technician (Night)
About Hudu:
Hudu is a fast-growing SaaS platform built exclusively for IT professionals and Managed Service Providers (MSPs). We give teams a single, secure, and beautifully simple place to store, organize, and share everything that keeps modern IT environments running: passwords, network documentation, processes, assets, client knowledge, and more. By replacing scattered spreadsheets, outdated wikis, and a dozen disconnected tools with one unified, customizable solution, Hudu helps thousands of IT teams save time, reduce risk, deliver better service, and scale with confidence.
The Support Desk Technician plays a crucial role in providing technical support and assistance to end-users within the organization.
This position involves troubleshooting software and hardware issues, managing network connectivity, and ensuring that all IT-related problems are resolved efficiently. The ideal candidate will possess strong analytical skills and a solid understanding of various technologies, including mobile devices, LAN, TCP/IP, and network administration.
This is a night shift position working full-time in office.
About the Role:
The essential functions include, but are not limited to the following:
Provide first-level technical support for hardware and software issues via phone, email, or in-person.
Troubleshoot and resolve problems related to mobile devices, operating systems (primarily Windows), and various applications.
Assist with network administration tasks, including monitoring LAN connectivity and managing firewall settings.
Analyze system performance and identify areas for improvement or potential issues.
Collaborate with team members to support the implementation of new technologies and upgrades.
Maintain accurate records of support requests and resolutions in the help desk ticketing system.
Ensure timely follow-up on unresolved issues to guarantee user satisfaction.
About You:
Proficient experience in technical support with a focus on software troubleshooting.
Familiarity with mobile devices and their configuration.
Strong knowledge of LAN setup and management.
Understanding of TCP/IP protocols and network administration principles.
Ability to configure and manage firewall settings effectively.
Excellent analytical skills to diagnose issues accurately.
Strong communication skills to convey technical information clearly to non-technical users.
Ability to commute and work full-time on a night shift, in our HQ office in Grand Junction, CO.
Work Location and Hours:
In-person at our office in Grand Junction, Colorado 81501.
This is a night shift position: 11:00 pm - 7:00 am
Why Work at Hudu:
Innovation & Impact : Rapid product evolution with regular feature updates and new tools. Building tools that solve real pain points for users.
Customer Focus: High user satisfaction with ease of use, powerful documentation capabilities, and strong product support.
Growth Mindset: A high-growth, startup environment where team members can wear many hats, innovate, and grow with the company.
Benefits & Perks:
Health Insurance
401k plan with company matching
Paid time-off
Flexible work hours
Work Life Balance
Compensation for this role will be determined on several factors, including but not limited to skills, experience, education, and job-related qualifications. If you don’t meet 100% of the preferred qualifications, we still encourage you to apply!
Hudu is proud to be an Equal Opportunity Employer. We value diversity and are committed to providing an inclusive workplace environment for all employees and applicants. We do not discriminate based on race, color, religion or religious creed, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Reasonable accommodations are available upon request throughout the hiring process.
At Hudu, we believe in fairness and transparency throughout our hiring process. We use AI-powered tools to support fair, consistent, and efficient candidate evaluation and application review. All final hiring decisions are made by human reviewers, our hiring team.
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