Support Specialist L3

-       Provide expert service support as L3 specialist for the service. -       Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed. -       Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact. -       Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines. -       Problem corrective action plan proposals. -       Deploying bug-fixes in managed applications. -       Gather requirements, analyze, design and implement complex visualization solutions -       Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives. -       Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests. -       Provide technical feedback and mentoring to teammates Required: Extensive experience with Power Platform -       Good To have : Power BI, SQL, Sharepoint -       Willing to work either ASIA, EMEA, or NALA shift -       Strong problem-solving, analytical, and critical thinking skills. -       Strong communication skillset – ability to translate technical details to business/non-technical stakeholders -       Strong understanding of concepts: ETL, Data Visualization, Data Modeling, Data lineage/integrity/validation/quality/clean up -       · Experience working with Azure environments -       · Experience with building, testing, and deploying process