Support Operations Analyst, Authorizations
The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.
This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction authorization, clearing and settlement concepts and rules.
Key Responsibilities:
- Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.
- Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client satisfaction.
- Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions.
- Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term.
- Monitor and analyze authorization performance metrics to track progress and identify areas for improvement.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
