Support Engineer, SAP PP-PM

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Support Engineer SAP PM/PM. This is a remote position based anywhere in Brazil.

Position Summary

This role of SAP PP-PM Engineer (AMS) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.

Essential Duties and Responsibilities

• Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets

• Incident Management:

  • Analyzing bugs, defects in the production environment within SLA timelines

  • Replicating issues by coordinating with technical developers and other modules consultant based on issue nature

  • Coordinate with business users for testing bug fixing, testing the message and flows

  • Workaround for high priority tickets

  • Root cause analysis and documentations based on requirement to ensure continuous improvement

• Service Request Management:

  • How to documentations on existing configurations

  • Master data changes / config changes

• Enhancements / Projects:

  • Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment

  • Gathering and analyzing business/functional requirements and translating them into design specifications

  • Working experience on complex customization of programs, t-codes & reports

  • Writing unit test scripts and conducting unit and integration tests for the customizations

  • Support UAT tests and participate in Cut-Over activities alongside postproduction changes and hyper care

  • Support the assessment of change requests (corrections, enhancements), proposing and developing solutions

• Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase

  • Attending knowledge sharing sessions & Documentations

  • Participating in Job shadow, Reverse Job Shadow phases

• Monitoring Alerts if any on client environment via Rimini Street based tools and or client-based tools and addressing them on time

• Ensure compliance with the client's IT processes & internal time tracking

• Working on client support timelines based on geography

• Performance tuning of existing process to contribute on Continuous Improvement

Additional Duties and Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

Work Experience: 5 to 9 years of experience

• Domain experience is good to have

Must have Experience:

Strong hands-on experience with SAP PP (Production Planning), including:

• Process Orders / Production Orders

• BOMs, Routings, Work Centers, Production Versions

• MRP, Capacity Planning, and shop-floor execution

Solid functional expertise in SAP PM (Plant Maintenance):

• Preventive & corrective maintenance

• Maintenance plans, task lists, notifications, and work orders

• Equipment & functional location structures

Experience working in SAP ECC and/or S/4HANA manufacturing landscapes

Good to have Skills:

• Prior experience supporting industrial or process manufacturing environments (e.g., chemicals, gases, utilities, energy, cement, pharmaceuticals)

• Strong understanding of end-to-end manufacturing and maintenance processes, including integration points with: SAP MM (materials, reservations, consumption) and SAP CO (product costing, settlement)

• Familiarity with continuous improvement and system stabilization in production-critical environments

• Certified consultant

Skills

• Superb trouble-shooting skills and tenacity in problem solving

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

• Strong knowledge of key application functionality, tables and relationships

• Excellent interpersonal, presentation and communication skills – verbal & written

• Attention to detail and the ability to learn quickly

• Extreme focus on Client satisfaction

• Demonstrated ability to work independently and as part of a team

• Ability to work calmly and professionally in high pressure situations

• Ability to work from office & ability to work remotely from a home based office in a virtual environment

• Fluent English

Preferred Qualifications

• ITIL v3 or ITIL v4 knowledge of working in Support Environment

• Working experience in Global Teams from different geographies & Supporting client time zone

• Working on call & in shifts depending on nature of engagement

• Ticketing tool - Service Now or related tools experience

• Understanding of Traditional Project Management & Agile Project Management

Education

• Bachelor or master’s degree in Computer Science or related field, or equivalent work experience.

Location

• Brazil, remote work

Language

• Fluent Portuguese and English. Spanish is a plus.

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies

• Over 1,800 team members in 23 countries

• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.