Supply Operations Specialist
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLE
We are looking for a Supply Operations Specialist to perform tasks related to receiving, controlling and processing returns from our Partners and Customers as well as managing and supporting the daily operation of our third-party logistics provider.
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLE
We are looking for a Supply Operations Specialist to perform tasks related to receiving, controlling and processing returns from our Partners and Customers as well as managing and supporting the daily operation of our third-party logistics provider.
WHAT YOU'LL DO
Receive, check and classify returns from our partners and customers;
Support the operation of our third-party logistics provider (daily comms and data entry, solving issues, etc.);
Communicate and control the performance of our third-party logistics providers;
Support the daily activities of the Farfetch Boutique.
WHO YOU ARE
Proven experienced in an administrative role in a logistics or supply management environment;
Experienced in data entry and follow-up (excel, google sheets/slides, internal tools);
Experienced working in a fashion environment preferably managing returns;
Working experience with 3PL a plus;
Focused, rigorous with excellent organisational skills, and attention to detail;
Professional, reliable with a flexible attitude and the ability to stay calm under pressure in difficult situations.
