Supervisor, SMB Channel Operations (9:00 PM - 6:00 AM IST)
Posted March 24, 2026
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Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
We are hiring a Supervisor – SMB Channel Operations to lead a team that manages the lead-
to-quote process of opportunity lifecycle.The person in this role will guide the team, monitor
daily operations, and ensure targets and SLAs are met. A key focus is on maintaining process
quality, resolving escalations, and helping protect and grow recurring revenue while delivering a
strong partner experience.
What You'll Do:
Mentor and supervise a team of SMB Channel Operations, promoting their professional
growth within the Alliance organization. Cultivate a collaborative, high-performing culture
with a continuous improvement mindset.
Understand end to end business processes, flow of CPQ and recommend process
improvements for better functioning of the Operations team.
Partner with Sales, Alliance Operations, and additional stakeholders to develop and
continuously redefine enrichment strategy in each area of our operations workflows
Become a point of contact for all the escalations/queries coming from Sales, Alliances
and Ops team
Determine prioritization for the team across a multitude of projects and manage
resources accordingly
Develop team members to achieve their goals and encourage growth mindset to work to
constantly improve our operational tasks
Set goals, monitor performance and drive accountability across the team.
Oversee end-to-end CPQ and quoting process to ensure accuracy, compliance and
timely delivery.
Exceptional knowledge on Salesforce across all core objects, including Accounts,
Opportunities, Contacts and CPQ
Work closely with our Global Alliance Operations Shared Services support teams to provide
best in class support for Sales and Channel Business Partners,
Create and maintain documentation for quoting processes, procedures, and system
changes.
What You'll Need:
Bachelor’s/Post Graduate Degree required (Business/Operations/Project/Marketing)
8+ years of overall relevant industry experience.
Data Analytics Experience, Working with Sales and Alliance operations.
Fluent Salesforce.com user, strong understanding of custom objects (and customising Sales
Cloud), standard objects (user object, hierarchies)
Experience with data loading tools like Salesforce Inspector and DataLoader.
Experience managing or leading projects from the inception until the conclusion of the
project.
Exceptional analytical, conceptual, and problem-solving abilities
Ability to question the status quo and think outside the box.
Leadership Requirements
2-3 years demonstrated experience in team leadership and operational management
Track record of successfully managing small teams (2+ direct reports)
Background in business operations, sales operations, or process management
Shift Time - 9:00 PM - 6:00 AM IST
LI-RM2
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
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