SUPERVISOR, II ACCOUNT

Primary Position Purpose: This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety. Position Functions: • Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives. • Supervises driver performance to ensure proper balance is achieved with business needs and driver needs. • Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations. • Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication. • Maximize company profitability and revenue through appropriate equipment utilization. • Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty. • Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes. • Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service. • Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence. • Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity. • Collaborate with other operational and support departments on various tasks. • Yard duties as assigned. • Proactively work to assist others in achieving the organization’s objectives. • Collaborate with all levels of the organization to harness the collective intelligence of the workforce. • Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement. • Proactively work to assist others in achieving the organization’s objectives.