Resident Experience Specialist – Summer Internship (Raleigh-Durham Market)

Program Dates: June 1st – September 1st

Looking for a hands-on summer experience where you can build real-world skills, connect with people, and make an impact? Join MAA as a Resident Experience Specialist Summer Intern and gain valuable exposure to property management while supporting multiple apartment communities across the Raleigh-Durham market.

This is a full-time, seasonal internship running from June 1st through September 1st, designed for individuals eager to learn, grow, and contribute to delivering exceptional resident experiences.

About the Role

As a Resident Experience Specialist Intern, you’ll work closely with property managers and on-site teams to deliver outstanding customer service and operational support. This internship offers a dynamic, fast-paced environment where no two days are the same—you’ll interact with residents, assist with community operations, and gain insight into multi-family property management.

What You’ll Do

• Support move-in and move-out experiences, including pre-inspections and resident orientations
• Help create memorable first impressions by preparing personalized welcome experiences for new residents
• Respond to resident inquiries via phone, online platforms, and internal systems
• Assist with service request coordination and follow-ups
• Learn and support property tours, including self-guided and walk-in prospects
• Maintain knowledge of community features, amenities, and local market trends
• Partner with team members to ensure excellent curb appeal and community standards
• Assist with resident engagement events and community outreach initiatives
• Support administrative processes such as applications, lease documentation, and notices
• Help monitor and maintain the community’s online reputation and reviews
• Collaborate with multiple teams across several Raleigh-Durham area properties, gaining broad exposure to operations

What You’ll Gain

• Hands-on experience in property management and customer experience
• Exposure to multi-site operations across the Raleigh-Durham market
• Development of communication, problem-solving, and organizational skills
• Opportunity to work alongside experienced professionals and industry leaders
• A meaningful summer role where your contributions directly impact resident satisfaction

What We’re Looking For

Required:

• Interest in customer service, real estate, hospitality, or business operations
• Pursuing or recently completed a Bachelor’s degree
• Strong communication and interpersonal skills
• Ability to stay organized and manage multiple tasks
• Positive attitude and willingness to learn

Preferred:

• Previous customer service or administrative experience
• Interest in property management or resident engagement
• Bilingual skills are a plus

Core Values You’ll Experience

At MAA, our interns are expected to embody our core values:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

Work Environment

This internship includes on-site community experiences, with occasional outdoor activity while touring properties. Interns should be comfortable being active throughout the day and engaging with residents and team members.

Make Your Summer Count

If you’re looking for more than just a summer job—if you want a career-building experience with real impact—this internship is for you.

Apply today and spend your summer learning, growing, and making a difference from June 1st through September 1st in the Raleigh-Durham market.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.