Student Progress Officer Team Leader

The Student Progress Officer Team Leader is responsible for overseeing the Intervention Team function and ensuring consistent, high-quality support is provided to students who are at risk of not meeting course progress requirements. This role provides leadership to the Student Progress Officers, ensures compliance with regulatory and institutional requirements and drives continuous improvement in intervention strategies and processes. The Team Leader is accountable for reporting on student outcomes, managing workflow across the team, and building strong collaboration with academic and student services stakeholders.

Key Responsibilities

• Lead and support a team of Student Progress Officers to deliver high-quality, student-centred case management
• Set performance expectations, manage workloads, and provide coaching and development
• Monitor student progress data, identify risks and trends, and prepare reports for senior leadership
• Ensure intervention activities and documentation meet policy, quality and regulatory requirements
• Act as the escalation point for complex or high-risk student cases
• Collaborate with academic, operations, compliance and wellbeing teams to support student success
• Drive continuous improvement in intervention processes, early-risk identification, and retention strategies

About You

• Proven experience in a leadership or management role within student services, case management, or academic support
• Strong understanding of course progress monitoring, intervention requirements and compliance obligations in the education sector
• Demonstrated ability to lead and motivate a team, manage performance and build staff capability
• Excellent communication, influencing and stakeholder management skills
• Strong organisational and analytical skills, with experience using data to inform decision making and reporting
• Proficiency in student management systems and Microsoft Office applications
• Ability to manage sensitive student matters with discretion and professionalism

Why join AE 

Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special — and you can be part of it. 

• Opportunities to grow within the organisation 
• $1,500 annual professional development allowance 
• Incredibly committed and supportive team of student-centric professionals 
• Health insurance discounts through Bupa 
• Be part of a fast-moving, agile private provider where decisions turn into action quickly 
• Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/ 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.