Student Accounts Representative (Reg FT)

1. Provides quality customer service to both internal and external customers through several channels of communication with the ability to multitask. 2. Independently performs complex and advanced analytical, clerical, and accounting duties, which include but are not limited to sensitive, confidential, school financial transactions specific to the department. 3. Prepares forms, reports, records, and correspondence; receives and responds to related mail, phone calls, and other inquiries; maintains contacts and reconciles discrepancies with external parties. 4. Reconciles accounts; posts, balances, and codes data; prepares related records, logs, reports, and processes transactions. 5. Conducts daily under limited supervision or independently: a. Process general clerical accounting duties and transactions. b. Research and respond to relate inquires and complaints. c. Prepare paperwork for collections and reimbursements. d. Perform duties related to issuing student refunds for various refund types. e. Handling in-person, phone calls, text messages, chat, and email interactions. 6. Analyzes, researches, prepares and reconciles sponsored, grant, and non-federal awarded funding for invoicing and billing. 7. Develops spreadsheets and databases to store and analyze data. 8. Performs all duties in accordance with applicable laws, collective bargaining agreements, board policies, and administrative regulations and directives. 9. Performs other clerical duties for specific/unique needs of the department. 10. Performs other related duties as required or assigned.