Strategic Customer Success Manager
Who We Are
Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm and finally move AI pilots into production. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used.
Atlan unifies this context by connecting to every part of the data and AI stack, enabling teams to build, collaborate on, and activate shared context across data, business, and AI workflows, including for AI agents.
Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures
As a Strategic Customer Success Manager, you’ll sit at the center of some of our most complex, highest-impact customer relationships.
You’ll partner with Fortune 500 and high-growth enterprise customers to drive real adoption, measurable business outcomes, and long-term value from their data and AI initiatives.
If you get energy from working with executive stakeholders, translating technical platforms into business impact, and helping customers actually change how they work with data, this one’s for you.
Impact & Purpose
Lead the Metadata Charge: Guide data teams toward better collaboration, trust, and governance as part of the Active Metadata Management movement.
Partner with Industry Titans: Serve as a trusted advisor to Atlan’s customers, including Fortune 500 enterprises and high-growth innovators.
Deliver Measurable Results: Drive clear ROI by helping customers unlock value from their data through adoption, alignment, and outcomes, not just usage.
Shape the Future: Bring the voice of the customer into Atlan. Influence product direction, GTM strategy, and how we scale Customer Success.
Your mission at Atlan
Trusted Advisor: Deeply understand your customers’ business goals and data challenges, then design a clear path to value using Atlan.
Relationship Maestro: Build and maintain strong relationships with CDOs, CIOs, Heads of Data, Analytics leaders, and hands-on practitioners across the org.
Success Champion: Own the customer journey end to end, from onboarding and adoption through renewals and expansion, driving long-term success.
Data Hero Evangelist: Capture and share customer wins, helping elevate Atlan’s impact across the global data community.
What makes you a match for us?
Deep Expertise: 7+ years of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent, customer-facing role.
Passionate Advocate: You care deeply about helping customers succeed and believe in the power of data collaboration, trust, and governance.
Technical Prowess: Strong understanding of modern data ecosystems and tools such as Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies.
AI-curious: You actively use AI to think, prepare, and work better, and you’re excited about how metadata and governance enable AI-native organizations.
Strategic Mind: You can translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes.
Commercial Management: Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations.
Nice to have experience:
Experience with data governance, lineage, or metadata platforms.
Familiarity with APIs, integrations, or workflow automation.
Industry depth (e.g., financial services, healthcare, retail).
Experience with Customer Success platforms like Vitally, Gainsight, Totango, or ChurnZero.
Exposure to compliance frameworks such as GDPR, HIPAA, or CCPA.
Why Atlan?
Joining Atlan means being part of a global movement to help data teams do their life’s best work. Here’s what you can expect:
Competitive Compensation: We benchmark at the top of the market and keep compensation simple: strong base salary, performance‑based variable pay, and impact‑driven equity, so your total rewards grow in step with the value you create over time.
Health & Wellness: From Day‑1 health, dental, vision, and mental health to pet‑care perks and flexible health stipends, we design benefits offerings that lead in each country we're in.
Flexible Time Off & Leave Policies: We trust you to own your energy: flexible time off and modern leave so you can unplug properly, support yourself and your loved ones, and come back ready to drive an impact.
Accelerated Growth & Learning: Develop at an uncommon velocity through cutting-edge tech, complex implementations, and an experienced team that values mastery.
AI Native Culture: Atlan is where AI-native builders come to build the systems the future of work will run on. AI isn’t an add-on, it’s woven into how we build, think, and work every day, empowering every Atlanian to move faster and create a bigger impact.
Global, Remote-First, High-Trust: Work from anywhere with a diverse team across 15+ countries, in a trust-first, async environment that gives you true flexibility and ownership over how you work.
Equal Opportunity Employer
Atlan is committed to building an inclusive, diverse, and authentic workplace. We do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic.
