Sr. Specialist – Technology & Operations (f/m/x)

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Sr. Specialist – Technology & Operations (AM), DHL Customer Solutions & Innovation (CSI)

Grade: RCS K

Contract Type: Permanent

Employment Type: Full-time

Location: Rosemont, IL

Salary Range: $85,000 - $113,000

As Sr. Specialist – Technology & Operations, you are responsible to manage and maintain an effective and consistent facility operation of the DHL Americas Innovation Center (AMIC). You are someone who takes pride and ownership for the IC and with your next level approach support the customer experience. In this hands-on role, you will be key to enable successful and seamless operations by 1) steering day-to-day facility management 2) managing various projects 3) coordinating administrative and budgeting topics and 4) coordinating general matters relating to overall real estate of the Innovation Center. This critical role must consistently demonstrate exceptional laser like detail towards facility functionality, building aesthetics and operational compliance. This role is part of the Global Operations team for the DHL Innovation Centers. While based at the AMIC in Rosemont, IL, the role is also an integral part of a global network of professionals who manage Innovation Center-related facility and operational topics, and will have the opportunity to contribute to and collaborate on global projects and initiatives - bringing a broader perspective and impact beyond the local site.

What You’ll Do

Drive Operational Excellence

·        Coordinate day-to-day facility operations of AMIC and its surrounding, including the showroom, office space, meeting spaces and their set-up, and all related maintenance activities

·        Ensure the smooth operations of the technical and smart building elements of the Innovation Center that are critical to customer experience across the facility.

·        Continuously assess and if needed troubleshoot functionality issues; evaluate where external support is needed and organize for this.

·        Maintain a proactive approach in managing building standards to eliminate reactive approach for wear and tear and other failures

·        Maintain and drive a preventative maintenance program for different building systems and equipment. Handle all coordination with necessary parties to conclude this.

·        Coordinate outside contractors and ongoing contract management for service providers.

·        Demonstrate judgment in assessing and resolving building issues promptly and cost-effectively.

·        Develop, manage, and lead facility enhancement projects. Contribute to keeping the building up to date, state-of-the-art and engaging for customers.

·        Ensure that all safety guidelines are adhered to, conduct routine inspections, and act as a safety champion for the Innovation Center.

·        Execute bid management process where relevant, negotiate terms, and provide cross-comparison analysis.

·        Work in close alignment with the Customer Experience and Customer Engagement Teams to ensure that all facility related topics are for any customer visit. Be in the know of current and upcoming events taking place, plan and be proactive.

·        Demonstrate understanding of escalation path with ability to recognize issues immediately and raise accordingly

·        Have a solid working knowledge and ability to assess electrical and mechanical systems; plumbing, carpentry, painting, dry walling, electrical, HVAC maintenance and operations and ensure that you can participate in vendor discussions on the same.

·        Ensure vendor management accountability, efficacy and execution. Oversee work from start to finish.

·        Undertake all necessary assessments, cascade information to own team and management efficiently. Adhere to deadlines.

·        Deliver on strategic approach agreed for the IC jointly set with the global team.

Drive Administrative Excellence

·        Be responsible for facility related procurement topics and invoice management.

·        Drive core administrative duties and develop process enhancements for AMIC

·        Monitor and manage facility related spendings, ensuring alignment within approved baselines. Close alignment on budgets with the global team. Support annual budget discussions with input.

·        Liaise with Accounting to ensure accuracy and timeliness of payments, track pending transactions with quick escalation or follow up for immediate resolution

·        Proactively manage (organize, track, maintain) inventory, purchasing and budget management analysis for facility related costs

·        Follow documentation structure and guidelines for offers, purchase orders, invoices and reports.

·        Provide status updates for management awareness.

·        Become a “NGeP Coupa” user for AMIC; manage purchase order process ensuring a smooth, accurate and timely turnaround.

·        Execute new vendor setup and drive bidding / bid waiver process providing rationale needs.

·        Maintain concise system of records; accurately account for financial related transactions: verifying, allocating, posting.

Requirements

·        Bachelor’s degree or equivalent experience/qualification in Building Engineering, Facility Management or similar

·        5-7 years of relevant work experience

·        Any additional training certifications in building management systems, facility management, vendor management or procurement are a plus.

·        Strong organizational skills and meticulous attention to detail

·        Result-driven with a positive attitude, highly engaged with potential to take on further projects that broaden experience and scope.

·        Strong communicator and relationship builder

·        Solid written and verbal communication skills

·        Ability to work independently; self-starter and strong sense of teaming

·        Proficient in Microsoft office, specifically Outlook and Excel and Microsoft Teams

·        Fluent in written and spoken English.

Interested in this opportunity?

Learn how CSI is driving innovation in logistics.

If you have any questions regarding the job, please feel free to reach out to [email protected].

Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).

Apply now! We are looking forward to your application!

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As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.