Sr. Specialist, Network Control Group
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
The role is responsible for managing the performance of aircraft arrivals and departures across the entire DHL network. It coordinates, gathers, and distributes up-to-date information regarding flight status and alternative and/or contingency plans to ensure the rapid movement of customer shipments, while managing optimal performance. The position leads and coordinates contingencies with relevant stakeholders.
Main Responsibilities:
- Controls the movement of materials through the network, determining the most efficient and cost-effective means available to meet company delivery requirements and schedules, and rerouting in response to irregular operations.
- Ensures the efficient and safe operation of the network, communicating with locations, distribution centers, contracted carriers, and other departments as required.
- Collects and monitors minute-by-minute data on all DHL materials moving within the network, acting as the central source of information for Service Centers and Operations.
- Assists in decisions regarding the need for irregular aircraft routing or the addition of a charter aircraft to a route.
- Evaluates shipment specifications and authorizes the movement of oversized or overweight shipments.
- Coordinates material movement by approving or denying air movement requests for shipments that exceed DHL size parameters.
- Monitors and assists with ground movements of aircraft and personnel.
- Acts as the information exchange center for all dangerous goods, including identification, handling, and emergency procedures, in accordance with the DHL General Operations Manual.
- At higher levels, may provide functional guidance, advice, and/or training to less experienced Hub, Gateway, or terminal warehouse professionals.
Qualifications – External
- Degree in Aeronautical Engineering, Industrial Engineering, Business Administration, Aircraft Dispatch, or related fields.
- 2–3 years of experience in the aviation sector (crew scheduling, administration, aircraft fleet scheduling and control).
- Knowledge of Aeronautical Law (desired).
- Airline contract management (desired).
- Ground Handling Service Agreement (SGHA) contract management (desired).
- Advanced English.
- Advanced level of Microsoft Office – Office 365.
- Strong communication skills.
- Availability to work 24x7 (rotating shift schedule).
