Sr. Principal, Product Management
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Smarsh is the world’s leading provider of intelligence on sensitive communications for regulated industries. Global banks, insurers, and enterprises rely on Smarsh to detect risk, reduce noise, uncover insights, and apply compliant AI at scale. Our AI/ML platform integrates audio analytics, speech-to-text, OCR, translation, classification, and language identification to power supervision, surveillance, investigations, and next-generation GenAI-enabled workflows.
The AI Analytics capabilities and AI/ML models serve as core platform services used by every Smarsh product. Ensuring that the MLOps and Agentic infrastructure is robust and scalable while aligned with technology landscape is of strategic importance to the company.
Role Overview
We are seeking a product leader to own MLOps and Agentic strategy for Smarsh’s Analytics Platform. Models are proliferating faster than the infrastructure to govern them, and agentic workflows are moving from proof-of-concept to production with real money, real customers, and real regulatory scrutiny on the line. This is not a role for someone who thinks about MLOps and agent frameworks separately. We need a product leader who sees them as two sides of the same coin: the platform that governs how models are built, deployed, and monitored, and the orchestration layer that determines how those models act autonomously on behalf of our business and customers.
As an Individual Contributor Director, you will operate with the seniority and strategic authority of a Director while remaining deeply embedded in the work of shaping roadmaps, influencing architecture, and driving adoption across engineering, risk, compliance, and business stakeholders. You will report directly to the VP of Product and own one of the most consequential product domains in our AI strategy.
Smarsh is the world’s leading provider of intelligence on sensitive communications for regulated industries. Global banks, insurers, and enterprises rely on Smarsh to detect risk, reduce noise, uncover insights, and apply compliant AI at scale. Our AI/ML platform integrates audio analytics, speech-to-text, OCR, translation, classification, and language identification to power supervision, surveillance, investigations, and next-generation GenAI-enabled workflows.
The AI Analytics capabilities and AI/ML models serve as core platform services used by every Smarsh product. Ensuring that the MLOps and Agentic infrastructure is robust and scalable while aligned with technology landscape is of strategic importance to the company.
Role Overview
We are seeking a product leader to own MLOps and Agentic strategy for Smarsh’s Analytics Platform. Models are proliferating faster than the infrastructure to govern them, and agentic workflows are moving from proof-of-concept to production with real money, real customers, and real regulatory scrutiny on the line. This is not a role for someone who thinks about MLOps and agent frameworks separately. We need a product leader who sees them as two sides of the same coin: the platform that governs how models are built, deployed, and monitored, and the orchestration layer that determines how those models act autonomously on behalf of our business and customers.
As an Individual Contributor Director, you will operate with the seniority and strategic authority of a Director while remaining deeply embedded in the work of shaping roadmaps, influencing architecture, and driving adoption across engineering, risk, compliance, and business stakeholders. You will report directly to the VP of Product and own one of the most consequential product domains in our AI strategy.
Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
