Sr Operations Analyst

Job Overview
Viewed as the subject matter expert with specialization and ownership in one data asset and/or breadth of knowledge across multiple assets. Provides expertise and guidance on operational activities and processes, ensuring IQVIA best practices are adhered to.  Supports activities including the migration of processes between locations, undertakes optimization and efficiency projects and is consulted as a production subject matter expert during the implementation of new production systems and data services.

Essential Functions
• An experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.  May directly manage a small team During the migration of processes
• During the migration of processes
•    Preparation of migration plan.
•    Preparation of Knowledge Transfer needs and plans.
•    On site/Off site training if needed.
•    Link between local business and production hub.
•    Set and review migration KPI’s to ensure the project adheres to the agreed quality and timeliness
•    Overview the health of the process during the initial cycles and apply any amendment needed to the process.
• During the implementation of new/upgraded production systems or data services.
•    Design and document the operational model with Local Office and development teams.
•    Provide input on the production processes that must be taken into account during development to fit with IQVIA best practices.
•    Involvement in assessing the production costs for the business case – including setup & ongoing costs, gathering costs across the hubs.
•    Play an integral role in the project team linking between LO, production and development teams.
•    Work with testing, development and production teams to prepare and run UAT.
•    Support the production teams during the rollout of the changes.
• During the review of the operational activities:
•    Work with Business Unit and Production teams to identify areas for efficiency/productivity/quality gains
•    Perform end to end business review exercise (i.e Lean process).
•    Identify gaps on existing documentation and support on its completion.
•    Identification of potential cause for issues through the existing metrics or evidence (i.e. emails, complaints, etc).
•    Implementation of IQVIA best practices.
• Production Governance
•    Planning and implementation of ISO certification for production centres (Local Offices and Hubs)
•    Preparing and working with production centres to achieve process excellence during internal audits and ensuring plans are in place to maintain standards
•    Ownership of the production metrics including definition, capture and reporting. 
•    Working with production teams to implement best practice to capture metrics throughout the production processes.
•    Working with production and business unit senior management to define and report on Key Performance Indicators.
• General
•    Trains and mentors less experienced colleagues. 
•    Provides direct support to client facing teams or 3rd parties.
•    Leads project teams to perform ongoing analysis and evaluation of existing processes with the objective of providing continuous improvements.

Qualifications
• Bachelor's Degree  Req
• Four (4) years experience Req Or
• Full technical knowledge of most phases of systems analysis.
• Demonstrated ability to understand client requirements, systems and processes.
• In-depth knowledge of current systems and business processes.
• High communication skills.
• Capability to work in multicultural team environment.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is 134 100,00 zł - 249 100,00 zł. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.