Sr. Manager, Account Management (Digital Vendors)

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers. Opportunity & Impact  This role is a critical driver of Redox’s recurring revenue growth. The Senior Manager of Technical Account Management is responsible for ensuring that customer adoption of the Redox platform translates directly into revenue retention, expansion, and long-term account growth. The TAM organization is central to Redox’s commercial strategy. As healthcare interoperability needs evolve, this team moves beyond reactive technical enablement and operates as a strategic, revenue-oriented account management function. The focus is on building predictable renewal performance, identifying expansion opportunities, and increasing the lifetime value of Redox’s enterprise customer base. As Senior Manager, you will lead a team of Technical Account Managers who own the post-sale commercial health of accounts. You will set strategy, operating cadence, and performance expectations for how the team manages the pipeline across renewals and expansion. Your success will be measured by your team’s ability to drive Net Revenue Retention, expansion ARR, and forecasting accuracy. You will use your healthcare and EHR expertise not only to guide technical execution, but to proactively identify where customers can expand their use of Redox through additional integrations, workflows, and solutions that directly increase contract value.