Sr Consultant ITAM, CMDB & AIOps
Key Responsibilities:
Lead client workshops to capture business requirements and translate them into ServiceNow design and implementation plans.
Design and configure ServiceNow CMDB aligning with CSDM 4.0+ , ensuring clarity between business, application, and technical service layers.
Implement ITAM modules for tracking asset lifecycles, compliance, and optimization across hardware, software, and cloud resources.
Deliver Service Mapping solutions that visualize dynamic service dependencies across hybrid and multi-cloud environments.
Configure and integrate Event Management , Health , Predictive AIOps , Log Analytics , and Cloud Observability modules to build a unified and intelligent IT operations environment.
Integrate ServiceNow with third-party monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, SolarWinds, Zabbix, Azure Monitor, AWS CloudWatch).
Develop automation and workflow orchestration using Flow Designer and Integration Hub for event-to-incident and remediation processes.
Advise clients on CMDB governance, data modeling, normalization, and reconciliation practices for sustainable configuration management.
Collaborate with sales, architecture, and delivery teams to support pre-sales demonstrations, solutioning, and statement of work creation.
Conduct knowledge transfers and user training sessions to ensure customer adoption and self-sufficiency.
Required Skills Qualifications:
4 8 years of hands-on ServiceNow implementation experience, preferably in partner or consulting environments .
Proven expertise in:
ITAM (Hardware and Software Asset Management)
CMDB CSDM design
Service Mapping Discovery patterns
AIOps modules (Event Management, Health, Predictive AIOps, Log Analytics, Cloud Observability)
Ability to map complex business requirements into technical ServiceNow solutions.
Strong understanding of ITIL v4 / ITOM best practices and enterprise service modeling.
Proficiency in JavaScript , Glide API , Flow Designer , Business Rules , and Web Services (REST/SOAP) .
Experience integrating with monitoring, observability, and automation tools.
Excellent documentation, presentation, and stakeholder management skills.
Preferred Qualifications:
ServiceNow Certifications:
Certified System Administrator (CSA)
Certified Implementation Specialist ITAM / CMDB / Discovery Service Mapping / Event Management / AIOps
ITOM Visibility or ITOM Optimization Specialist
Experience with multi-cloud and hybrid infrastructures (AWS, Azure, GCP) .
Exposure to Service Graph Connector framework and tag-based discovery .
Knowledge of project delivery methodologies (Agile, Scrum, or hybrid).
Soft Skills:
Consultative communication style with the ability to engage both technical and business stakeholders.
Strong analytical thinking and proactive problem-solving skills.
Comfortable managing multiple customer projects and priorities simultaneously.
Self-motivated, detail-oriented, and committed to high-quality delivery.
US overlap: There would be a need to be available for customer calls(US based) but not necessary to work in the specific shifts. We have flexible timings of work with the main condition being that the person needs to be available for customer calls during overlap time. The customers can be from any time zones ranging from EST to PST.
