DHL Express

Specialist - AFR

Bogotá, Distrito Capital de Bogotá, Colombia March 20, 2026 Eightfold Ai

Title: Specialist - AFR

Location: GSC BOG

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities:

  • Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers.
  • Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.
  • Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.
  • Give support on track & trace activities and performance reporting for Shipment Management Service Line.
  • Add value to our customers through continuous improvement initiatives.
  • Cross-training within the team

Skills / Requirements:

  • Students/professionals in industrial engineering, international business, or related fields.
  • Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus.
  • Good communication in English B2 (verbal and written).
  • Customer service and communication skills.
  • Teamwork and autonomy
  • Employees who have been in the organization for 12 months or in their current role
  • Employees that are not in transition projects
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How to Get Hired at DHL Express

  • Create your Eightfold AI profile with 100% completeness before applying — fill every field, connect LinkedIn, and verify parsed data, because Amex recruiters use Eightfold's match scores to prioritize candidates
  • Study American Express's Blue Box Values (customer commitment, integrity, teamwork, quality, respect, accountability, citizenship, will to win) and prepare two STAR-format stories for each value most relevant to your target role
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