Special Loans and Products Specialist
About the Company
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.
Special Loans & Products at Valon
Valon’s Special Loans & Products Team is responsible for managing core business processes for SCRA-protected loans, recasts, successor in interest, and partial release requests. We are a team of creative individuals who approach servicing challenges with an innovative mindset. Our goal is to help homeowners resolve special servicing needs while providing a first-class experience with Valon, all from behind the scenes.
About the Role
As a Special Loans & Products Specialist, you will support the execution of a wide range of mortgage servicing requests tied to non-standard and specialty loan scenarios. This role focuses on processing and reviewing transactions such as loan ARM Loans, SCRA benefits, successor in interest (SII) requests, Transfer to LLC & Estates, and Mortgage Amendments(Partial Release).
The ideal candidate has a foundational understanding of mortgage servicing and is eager to develop expertise in specialty loan processes. You will work under guidance to ensure tasks are completed accurately, efficiently, and in compliance with investor guidelines, regulatory requirements, and internal policies while contributing to a positive homeowner experience.
Responsibilities
Process Servicemembers Civil Relief Act (SCRA) requests by reviewing documentation, validating eligibility, and applying applicable loan adjustments.
Assist in handling loan recast requests, including reviewing borrower eligibility and supporting payment recalculations.
Review successor in interest (SII) documentation and support the setup and maintenance of SII records in accordance with CFPB guidelines.
Assist with ARM rate change processes by ensuring timely updates, recalculations, and borrower notifications.
Review and update loan records for ownership changes, including transfers into trusts or entities.
Evaluate and process partial release requests in accordance with established guidelines and documentation requirements.
Perform post-boarding reviews and corrections for specialty loans to ensure data accuracy in servicing systems.
Partner with internal teams such as customer service, legal, and loan origination to support the timely resolution of special servicing requests.
Maintain accurate, complete, and audit-ready documentation for all transactions.
Follow established processes and escalate complex or exception scenarios to senior team members.
Identify and suggest process improvements to enhance team efficiency and accuracy.
Communicate with homeowners via inbound and outbound calls and emails regarding loan status and documentation needs.
Stay informed on servicing guidelines and regulatory requirements related to special loan products.
Other duties as assigned.
Ideal Background
1–2 years of mortgage servicing experience or related financial services experience.
Basic knowledge of mortgage servicing processes, loan documentation, and terminology.
Exposure to special products such as SCRA, ARM Loans, Partial Releases, SII, or recasts is a plus.
Strong attention to detail and organizational skills.
Ability to follow processes and manage multiple tasks effectively.
Developing analytical and problem-solving skills.
Strong written and verbal communication skills.
Minimum Qualifications
Familiarity with mortgage servicing guidelines (Fannie Mae, Freddie Mac, FHA, VA) preferred.
Ability to accurately review documentation and ensure compliance with established processes.
Strong organizational skills and ability to manage workload in a fast-paced environment.
Effective communication skills to collaborate with internal teams and interact with borrowers.
Willingness to learn and grow within specialty servicing operations.
Ability to escalate complex issues appropriately and seek guidance when needed.
Minimum education requirement: High school diploma or GED equivalent required
Benefits
Compensation: Competitive salary and 401(k) plan
Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Food & meals: In-office snacks and drinks, and Bagel Fridays
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time: 12 weeks off for both birthing and non-birthing parents—fully paid, so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
