Solutions Engineer (Generative AI)
What you''ll be doing:
You will lead the implementation, release, and operationalization of workplace GenAI tools turning architecture decisions and governance requirements into production ready deployments with overseeing, documentation, and service readiness. A major focus will execute POCs/POVs, standing up provisioning and identity workflows, building the operational strategies, and ensuring performance/availability metrics meet enterprise standards before GA. This role will also help reduce manual overhead where ChatGPT tooling lacks mature admin capabilities, by creating automation and operational processes for account/access, custom GPT handling, and controls support. You will operationalize ChatGPT Enterprise workspace management capabilities: implementing SSO/SCIM provisioning flows, applying workspace roles, supporting GPT publishing/sharing standards, and enabling evidence capture via the Compliance API where required by audit/compliance partners. You will report to a Manager.
Summary of Primary Responsibilities:
- Onboard and implement GenAI tools, integrating with enterprise identity/security tooling and standards.
- Implement ChatGPT Enterprise identity posture: SSO + SCIM onboarding, and support RBAC patterns in the workspace for admins/owners and GPT governance roles.
- Execute POCs/POVs: build capability maps, define target productivity outcomes, evaluate effectiveness, support acceptable use artifacts, and coordinate end??user communications.
- Operationalize GA readiness: monitoring/alerting, availability metrics, performance management, release validation, and service transition readiness.
- Create and maintain technical documentation for implementation, deployment, and maintenance processes.
- Enable support teams (Service Desk / 1LOD) with training, runbooks, and escalation pathways for GenAI tools
- Automate operational workflows where possible (provisioning steps, governance tracking updates, reporting, lifecycle actions).
- Support custom GPT operational controls (where applicable): enforce sharing constraints, track lifecycle status, and align operational practice to governance requirements.
- Support enterprise GPT operations using documented ChatGPT Enterprise capabilities: workspace GPT sharing controls + third??party GPT allow/block decisions. Shared edit access and admin ownership reassignment to prevent single??owner failure modes. Compliance evidence workflows using Compliance API logs/metadata, where audit/compliance requires
What your background looks like:
- 4-8+ years in engineering / implementation roles supporting enterprise SaaS tools, collaboration platforms, identity integration, or workplace productivity systems.
- Hands-on experience implementing and operating productivity platforms and/or GenAI services, with an emphasis on stability, monitoring, and operational excellence.
- Working understanding of governance mechanics that affect deployment (acceptable use, approvals, training/attestation, access request flows).
- Comfort producing crisp documentation, runbooks, and knowledge articles; capable of training support teams.
- Build lightweight automation (e.g., workflow automation aligned to governance tracker patterns and audit reminders).
- 3+ years of experience supporting enterprise audit/compliance evidence pipelines using the Compliance API / Compliance Logs Platform.
- 3+ years of experience implementing ChatGPT Enterprise identity/provisioning and workspace management (SSO/SCIM/RBAC).
Qualifications
- 4-8+ years in engineering / implementation roles supporting enterprise SaaS tools, collaboration platforms, identity integration, or workplace productivity systems.
- Hands-on experience implementing and operating productivity platforms and/or GenAI services, with an emphasis on stability, monitoring, and operational excellence.
- Working understanding of governance mechanics that affect deployment (acceptable use, approvals, training/attestation, access request flows).
