Solutions Consultant
We're seeking a Solutions Consultant to join our growing team and support the pre-sales process across our three healthcare SaaS business units: Surgimate, ImplantBase, and openDoctor. This role is pivotal in helping device manufacturers and their distributors bridge the gap between physical hardware and digital workflow optimization. Supporting our three specialized business units, you will focus on how our platform integrates into the device lifecycle, from surgical scheduling to field inventory management.
This is an ideal opportunity for an early-career professional to build a career at the intersection of MedTech and supply chain logistics. In this role, you will work closely with our Sales Director, Sales, Implementations, Product, and Integrations team to assist in product demonstrations, customer discovery, and solution design. You bring strong curiosity, a willingness to learn, and a natural ability to communicate technical concepts to diverse audiences.
Key Responsibilities
Customer Discovery & Solution Support
Assist in Business/Workflow Process Assessments (BPAs) with prospective clients to map current-state OEM workflows, identifying friction points in field inventory, kitting, and surgical consumption-to-cash cycle.
Support the development of tailored solution presentations and product demos for supply chain, operational, and IT stakeholders
Help translate customer requirements into documented solution configurations with oversight from senior engineers
Pre-Sales & Implementation Collaboration
Partner with Account Executives and the Director of Sales to provide technical support throughout the sales cycle
Assist with technical handoffs from Sales to Implementation, ensuring accurate and complete documentation
Support Implementation Managers during configuration, testing, and go-live activities as needed
Technical Learning & Customer Enablement
Develop working knowledge of the platform's integration capabilities, data flows, and system configurations
In collaboration with our Product Team, architect complex integration diagrams between our platform and the customer’s ERP ecosystem (SAP, Oracle, Microsoft Dynamics), ensuring seamless data flow.
Learn and assist with EMR/EHR integration options, API workflows, and custom configurations under supervision
Contribute to internal documentation, knowledge bases, and pre-sales enablement materials
Cross-Functional Participation
Participate in cross-functional meetings with Product, Customer Success, and Marketing to build institutional knowledge
Relay customer feedback and market observations to senior team members and leadership
Assist with the development of technical content and enablement resources as needed
Other duties as assigned by management
Required Qualifications
0–2 years of experience in a Sales Engineering, Implementation, or Customer Success role within a SaaS environment, OR equivalent experience in Medical Device Field Operations, Clinical Support, or MedTech Logistics.
Basic technical aptitude; comfortable learning SaaS platforms, integrations, and data concepts
Strong communication and presentation skills with the ability to engage both technical and non-technical audiences
Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
Collaborative and curious team player with a customer-first mindset
Preferred Qualifications
Domain expertise in medical device logistics, supply chain management, or OEM field inventory.
Exposure to MedTech, healthcare SaaS or clinical IT solutions
Familiarity with EMR/EHR systems (e.g., Epic, Cerner, Athenahealth) or healthcare data standards such as HL7/FHIR
Experience supporting or shadowing sales demos, customer discovery calls, or implementation projects
Proficiency with Salesforce or similar CRM tools is a plus
Experience contributing to documentation, training materials, or pre-sales assets
Working Conditions
Remote-first role with up to 50% travel for client sites, conferences, or team offsites
Flexibility to work across time zones or extended hours to support client-facing and team leadership responsibilities
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Learn more about Surgimate
Our Product & Mission:
At Surgimate, we’re one company with three powerful platforms — Surgimate, ImplantBase, and openDoctor — working together to transform how surgeries are coordinated and delivered. Each platform supports a different phase of the surgical journey, from patient access and scheduling to implant management and post-operative care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care.
Our Team:
At Surgimate, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly.
Read more about our team & values here:
https://www.surgimate.com/
https://us.implantbase.com/
Our Benefits:
Full time, US based team members can expect:
Competitive salary plus commissions/bonus, 401(k) with company match up to 4%
Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents.
Long Term Disability and Life Insurance
Monthly Home Internet & Wellness allowances
10 Holidays + 2 Holiday Eves
18 days PTO, 18 days Sick Leave
Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3)
Our benefits may vary by country. Please ask your recruiting contact if you have any questions.
Applicants must be authorized to work in the United States without sponsorship.
