Apple

Software Application Support Engineer, Retail Engineering Ops & Support (GSE)

Austin April 16, 2026 Apple Custom Ats

Summary

This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams.

Description

We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.

Minimum Qualifications

3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering Coding knowledge in Java, Scala and frameworks related to Java Good understanding of SQL Skills and experience in monitoring, alerting, fault analysis, and automation BS degree or job related work experience

Preferred Qualifications

Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues Strong teammate who furthers collaboration; Excellent social skills Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams Good knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting Working experience on cloud infra, like AWS Experience with one or more - Splunk, monitoring tools, APM & observability Support experience with eCommerce platform is a plus Exposure to Incident and Problem Management processes is a plus
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