Site Reliability Engineer — Info Apps

Summary

Do you love building and scaling infrastructure that delights millions of customers? At Apple, we believe reliability is a feature. We are looking for a Site Reliability Engineer to join our team in overseeing the performance and availability of our core backend services in News, Stocks, Weather, Books and Creator Studio applications. As a SRE, you won’t just be responding to alerts; you will be shaping the evolution of our observability strategy, a mentor for incident management, and a champion for automation. You will help us refine our "Golden Signals" and ensure our Kubernetes-based ecosystem remains world-class.

Description

In this role, you will be a key pillar of our engineering organization, ensuring that our services remain highly available and performant. Your impact will include: System Architecture: Designing and implementing the next generation of our telemetry and alerting systems. Reliability Engineering: Defining SLOs/SLIs and ensuring our monitoring strategy captures the true health of the user experience. Operational Excellence: Reducing operational load through software; if you have to do it twice, you’ll want to automate it. Collaboration: Partnering with App Dev teams to influence the "design for reliability" phase of the software development lifecycle. Mentorship: Acting as a technical lead for junior members and off-shore partners, providing guidance on runbook development and disaster recovery.

Minimum Qualifications

Experience: 5+ years in SRE, DevOps, or Infrastructure roles with a proven track record of managing high-traffic, internet-facing production environments. Kubernetes Expertise: Deep experience building and operating container orchestration systems (EKS/GKE/Vanilla K8s). You should be comfortable troubleshooting from the networking layer up to the application pod. Observability Champion: Expert knowledge of the 4 Golden Signals (Latency, Traffic, Errors, and Saturation). Proficiency with tools like Prometheus, Grafana, and Splunk is essential. Cloud Proficiency: Hands-on experience designing and maintaining resilient infrastructure on public cloud providers (AWS, GCP, or Azure). Scripting & Automation: Strong ability to code at a scripting level (Python or Go preferred) to automate toil and build self-healing systems. Incident Leadership: Experience leading incident response, performing Root Cause Analysis (RCA), and implementing blameless post-mortems to improve system resilience. Infrastructure as Code: Proficient in Terraform, CloudFormation, or Pulumi to manage immutable infrastructure.

Preferred Qualifications

Search & Data: Specialized experience operating and tuning Solr or Elasticsearch at scale. Networking: Strong understanding of TCP/IP, Load Balancing (ELB/ALB), and Service Mesh (Istio/Linkerd). Data Systems: Experience with Kafka, Cassandra, or Postgres in a distributed environment.