Singapore Site Lead

JLL empowers you to shape a brighter way.  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Singapore Site LeadWork Dynamics | SingaporeRole OverviewThe SG Site Lead is responsible for the end‑to‑end management of facilities and property services across a multi‑site client portfolio in Singapore. This senior leadership role ensures consistent service delivery, strong stakeholder relationships, and operational excellence across all aspects of facilities management.Acting as the primary on‑site lead, the role provides clear direction to the account team and serves as the key interface with client stakeholders, ensuring services are delivered in line with agreed contractual frameworks, governance standards, and quality expectations. The role ensures strong day‑to‑day performance oversight, supporting consistent achievement of agreed service outcomes and performance measures.The position also supports data‑driven decision‑making through strong operational discipline, ensuring information is accurate, consistent, and fit for insight generation.Key ResponsibilitiesLeadership & Team ManagementLead, coach, and develop a high‑performing account team through regular performance discussions and development planning.Identify capability and training needs to support continuous improvement and service excellence.Recruit, retain, and engage talent in line with organisational values and service requirements.Provide clear direction and oversight to ensure responsibilities, priorities, and ways of working are consistently understood and applied.Foster a positive, inclusive, and professional team culture.Embed a strong performance mindset within the team, ensuring ownership, accountability, and timely escalation of service issues.Embed disciplined use of standard workflows, systems, and reporting processes to support consistent, high‑quality operational data.Client & Stakeholder ManagementServe as the primary point of contact for facilities management and engineering operations.Build strong, trusted relationships with client stakeholders and internal partners.Ensure management reports and operational data are accurate, timely, and appropriately reviewed.Oversee delivery against contractual obligations, SLAs, and KPIs, driving continuous improvement and service consistency.Maintain regular performance reviews with client stakeholders, proactively identifying trends and improvement opportunities.Establish effective engagement rhythms and operating protocols that support efficient collaboration and decision‑making.Promote consistent use of agreed tools, workflows, and reporting standards to ensure transparency and meaningful insights for stakeholders.Financial ManagementCollaborate with the client to develop and manage property and operational budgets.Monitor expenditure, forecasts, and financial performance against agreed targets.Support transparent financial reporting and cost control activities.Support financial outcomes by ensuring operational performance aligns with agreed service levels and performance frameworks.Contract & Vendor ManagementEnsure adherence to contract terms, scope of services, and performance requirements.Manage vendor performance, procurement activities, and contract documentation.Oversee achievement of service levels and continuous performance improvement.Actively monitor vendor and internal team performance against contracted KPIs and service standards.Implement timely corrective actions where performance variances arise, in partnership with client and internal stakeholders.Maintain accurate and up‑to‑date contract records and documentation.Ensure service delivery models remain aligned with contractual intent and governance expectations.Ensure vendors and internal teams adhere to defined processes, data standards, and reporting requirements to support reliable performance tracking.Facilities & Workplace ManagementPartner with the client to support strategic planning and service delivery optimisation.Maintain up‑to‑date Standard Operating Procedures, Emergency Procedures, and inventory records.Ensure delivery of high‑quality workplace and hospitality services, including reception, catering, and events.Oversee helpdesk operations and execution of repair and maintenance works.Maintain accuracy and completeness of operational data, asset records, and service requests to support effective planning, analysis, and continuous improvement.Critical Environment ManagementEnsure operational readiness of critical environments through effective procedures, asset management, and change management.Manage escalations and after‑hours requirements as needed to support business continuity.People & Information GovernanceApply consistent, professional people‑management practices aligned with organisational policies and local guidelines.Partner with internal teams to ensure people processes remain well structured, current, and effective.Handle employee and vendor personnel information with discretion and professionalism, in line with data protection and confidentiality requirements.Data & Insights EnablementChampion data accuracy, completeness, and timeliness across operational and reporting activities.Ensure consistent adherence to agreed workflows and systems to enable reliable analysis, reporting, and insight generation.Support the evolution of insight‑led service delivery through strong foundational data and process practices.Candidate ProfileExperienceMinimum 10 years’ experience in Corporate Real Estate, Facilities Management, or Property Management.Strong leadership and people‑management experience within complex client environments, preferably within financial services or similarly structured industries.Proven experience managing P&L responsibility.Demonstrated success in managing senior client relationships and multi‑vendor environments.Core CompetenciesStrong operational and technical competence across facilities and workplace services.Excellent stakeholder management and communication skills.Sound commercial and financial acumen.Strong organisational, project management, and prioritisation capabilities.Strong focus on performance management, service assurance, and continuous improvement within contractual frameworks.Strong appreciation for data quality, process discipline, and their role in enabling actionable insights and informed decisions.Confident decision‑maker with strong professional judgement.Personal AttributesClient‑focused, collaborative, and solutions‑oriented.Professional, resilient, and adaptable.High integrity with a commitment to service excellence.Comfortable providing clear guidance and setting expectations in a constructive, respectful manner.Self‑driven leader with the ability to inspire and align teams around shared goals.Why Join Us?This role offers the opportunity to lead a high‑profile client portfolio in a dynamic and professional environment, with real scope to shape service delivery, strengthen partnerships, and drive long‑term value.The successful candidate will demonstrate strong leadership presence, sound judgement, and a clear commitment to operational, service, and performance excellence.Location: On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.