About Alpinestars
Alpinestars is a world-leading manufacturer of professional motorsports products, including protective gear, technical apparel, and advanced electronic systems. With a legacy rooted in innovation, performance, and quality, Alpinestars is committed to protecting and supporting riders and athletes across the globe.
Position Summary
The Service Technician – Electronics will play a dual role in the Technical Services department: ensuring accurate diagnosis, repair, and maintenance of Alpinestars' electronic products (such as Tech-Air® systems) and delivering high-quality customer service support via phone and email. This individual will be a key contributor to both technical service operations and our commitment to an outstanding customer experience.
About Alpinestars
Alpinestars is a world-leading manufacturer of professional motorsports products, including protective gear, technical apparel, and advanced electronic systems. With a legacy rooted in innovation, performance, and quality, Alpinestars is committed to protecting and supporting riders and athletes across the globe.
Position Summary
The Service Technician – Electronics will play a dual role in the Technical Services department: ensuring accurate diagnosis, repair, and maintenance of Alpinestars' electronic products (such as Tech-Air® systems) and delivering high-quality customer service support via phone and email. This individual will be a key contributor to both technical service operations and our commitment to an outstanding customer experience.
Technical Service Duties
Diagnose and repair Alpinestars electronic products, specifically in regard to TechAir wearable airbag systems.
Perform inspections, maintenance, and service products in accordance with company protocols and safety standards.
Track and document repairs, service records, and parts usage accurately using internal systems.
Collaborate with the QA and electronic departments for feedback on recurring issues and product improvements.
Maintain cleanliness and organization of the service workspace and equipment.
Create weekly reports on TechAir services performed.
Inventory management and maintenance of relevant servicing parts.
Daily intake of received repair authorizations for TechAir and general product support requests.Customer Service Duties
Serve as the primary point of contact for customers requiring support for TechAir products.
Provide troubleshooting guidance, usage instructions, as well as warranty and servicing information in a clear and professional manner via phone and email.
Manage service requests, track case progress and resolutions, and ensure follow-ups with customers.
Educate customers on proper product usage and care to prevent repeat issues.
Maintain a helpful, empathetic tone when assisting customers in high-pressure or time-sensitive situations (e.g., before track days or racing events).Education & Experience
High school diploma or equivalent required; technical or vocational training in electronics preferred.
2+ years of experience in electronics repair, preferably in consumer electronics or sporting goods.
Experience in a customer-facing role (retail, technical support, or service center) is highly desirable.Technical Skills
Strong understanding of electronics diagnostics and repair methods.
Proficiency in using tools and diagnostic equipment for circuit analysis and fault detection.
Salesforce or experience with CRM and ticketing tools is preferred.
Shopify experience preferred.
Computer proficiency: as this position entails a great deal of data entry, you must possess strong Excel, Word, and Outlook skills.Soft Skills
Exceptional verbal and written communication skills.
Strong interpersonal skills with a customer-first mindset.
Detail-oriented with excellent organizational and documentation abilities.
Ability to multitask in a dynamic environment and remain calm under pressure.Additional Information
Passion for motorsports and knowledge of Alpinestars' product line is a plus.
Occasional travel may be required for events, training, or onsite support.
Must be able to lift up to 30 lbs and perform tasks requiring manual dexterity.
