Service - Regional Service Manager, Seoul, Korea
As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations.
We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision.
This role reports directly to the Regional Service Director. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.
- To manage product feedback from market and technical task from HQ to ensure quality of vehicle and align with authority’s requirement
- Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
- Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
- Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
- Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
- Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
- Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
- Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures
- More than 5 years of experience in management roles at authorized dealerships or OEMs.
- Fluent in English
- Experience leading the large teams
- Valid driver’s license.
- Bachelor’s degree or equivalent professional experience
- Ability to travel up to 50%
