Service Operations Coordinator, Seoul, Korea
Tesla is looking for Service Operations Coordinator who enable consistent and efficient service center operations by providing operational support, acting as a central point of contact for field inquiries, and maintaining service-related operational content and training. This position supports purchasing and account payable activities, coordinates facilities and one-time operational purchases, and serves as the primary window person for service inquiries, while owning the creation, maintenance, and delivery of policy content and Front of House training.
- Own the creation, maintenance, and governance of service operation policies, guidelines, and standard reference materials to ensure consistency, accuracy, and operational clarity across all service locations.
- Develop, manage, and continuously improve operational contents, including internal communications, process documentation, and reference materials used by service centers.
- Lead the development and coordination of Front of House(FOH) training programs by creating structured training content, supporting field deployment, and incorporating feedback to improve training effectiveness.
- Identify operational gaps, policy ambiguities, and training needs, and proactively support initiatives that improve service consistency, efficiency, and customer experience.
- Coordinate one-time and ad-hoc operational purchases excluding tools and equipment, ensuring requests are aligned with internal policies and on-site operational requirements.
- Provide structured accounts payable support by coordinating invoice receipt, validation, issue resolution, and follow-up in close collaboration with other partners.
- Act as the primary point of contact for all service operational inquiries, including system accesses requests, account creation, and general operational support, ensuring timely communication and effective resolution.
- Identify operational gaps, policy ambiguities, and training needs, and proactively support initiatives that improve service consistency, efficiency, and customer experience.
- Support service system and operational processes by providing guidance, coordinating issue resolution, and ensuring proper adoption of policies and procedures
- Experience in service operations support, operational coordination, purchasing, or a related role within an aftersales or automotive environment is preferred
- Strong ability to understand, structure and translate complex operational policies and processes into clear, well-organized content
- Proven capability to create, manage, and maintain operational documentation, training materials, and reference content with a high level of accuracy and consistency
- Excellent presentation and storytelling skills, with the ability to produce professional PowerPoint materials and effectively communicate key messages to diverse audiences
- High level of attention to detail, with the ability to manage multiple priorities and maintain quality in a fast-paced environment
- Strong collaboration skills and the ability to build productive working relationships with internal stakeholders and external partners
- Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel
- proficiency in English is preferred
Benefits
복지제도:
Tesla Korea는 모든 직원의 건강하고 행복한 직장 생활을 위해 경쟁력 있는 보상 패키지와 더불어 직원에게 다음과 같은 복리후생을 제공합니다.
WELLNESS
- 매해 종합건강검진 제공 및 건강검진휴가 부여
- 독감 예방 백신 접종
- 단체보험: 직원 본인관 배우자 및 자녀 대상
- 전문 상담 프로그램(EAP): 본인 및 가족 포함
- 경조 휴가, 비용 및 용품 지원
- 유급 병가
- 가족 돌봄 휴가
- 육아휴직
- 퇴직연금
- 4대보험 : 국민연금, 건강보험, 고용보험, 산재보험
GROWTH
- 선택적 복리후생
- 장기 근속 포상: Tesla의 특별 선물과 함께 유급 휴가 제공
- 직원 추천 포상금
ENGAGEMENT
- eShop 직원 할인
- 입사 축하 선물
- Tesla 유니폼(일부 특정 직무에만 해당)
Tesla의 정책에 따라 게재된 내용은 사전 통지 없이 변경/철회될 수 있으며 일부 자격 기준이 적용될 수 있습니다.
Tesla Korea provides the following benefits for employees in addition to a competitive compensation package, to foster a healthy and happy work life for all our employees.
WELLNESS
- Annual Medical Check-up with one-day medical examination leave
- Flu Vaccination
- Group Insurance: Including Spouse and Children
- Employee Assistance Program: Counselling program including families
- Congratulations & Condolences leave and allowance
- Paid Sick Leave
- Family Care Leave
- Parental leave
- Defined Contribution Pension Plan
- Social Insurance: NP(National Pension)국민연금, HI(Health insurance)건강보험, EI (Employment insurance)고용보험, OHSI(Occupational health and safety insurance)산재보험
GROWTH
- Flexible Benefits Plan
- Long Service Recognition: Paid leave with special gifts from Tesla
- Employee Referrals
ENGAGEMENT
- eShop Employee Discounts
- Welcome Gift
- Tesla Uniforms (only for certain positions
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s direction with no prior notice.
