Service Manager TK Belux
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
What's in it for you
In Thermo King Belux, service is of strategic importance and a key differentiator in the market. The Service Manager is responsible for delivering an exceptional customer experience through a high-performing service organization, ensuring that service excellence sets us apart from the competition. By driving service excellence, the Service Manager plays a critical role in building long-term customer relationships, sustaining our premium market positioning, and generating profitable growth in aftermarket and service offerings, while also exerting significant indirect influence on equipment sales. Leading the largest function within the organization—which includes all technicians, the technical team, and service administration—the Service Manager must possess a deep understanding of customer needs and consistently strive to exceed expectations. The role requires a proactive, forward-thinking leader who continually challenges the status quo, fosters innovation, and champions continuous improvement across all aspects of the service business.
What you will do
Proactively engage with key customers to understand their business needs, gather insights, and ensure alignment of service delivery with their expectations. Build and maintain strategic relationships, acting as a trusted advisor and advocate for their interests within Thermo King Belux.
Collaborate with Account Managers to identify aftermarket opportunities, promote service solutions, and support equipment sales through strong service performance.
What you will bring
- University or higher professional education (HBO/Bachelor’s/Master’s), preferably in Technology, Engineering, Business Administration, or a relevant commercial field. Supplemented with business-oriented and leadership course.
- At least 5 years of progressive managerial experience in service, technical, manufacturing, or aftermarket roles—with a proven track record of leading large, diverse teams and driving change.
- Demonstrated market, customer, and financial insight, with the ability to think strategically, make data-driven decisions, and identify growth opportunities.
- Strong business orientation, with a focus on innovation, continuous improvement, and challenging the status quo to deliver service excellence and profitable growth.
- Proven experience in driving continuous process improvement initiatives, utilizing methodologies such as Lean, Six Sigma, or similar frameworks to increase operational efficiency, enhance customer value, and support a culture of innovation.
- Excellent communication skills in Dutch, French, and English (spoken and written), with demonstrated ability to effectively engage with internal teams, multinational customers, and international dealer partners.
- Work location: Brussels (office) + travels required
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
