Service desk (Technical Support) - Lead Role

Hyderabad April 14, 2026 Full Time Sap Successfactors Recruiting (Careers.wipro.com)

Role : Team Lead (Service desk/Technical Support)

Location : Hyderabad

Notice Period - Looking for immediate to 10 days joiners

Must have:
7+ years of experience in 247 L1 customer support / service operations for large scale digital platforms
Proven track record as L1 Support Team Lead & SPOC, managing operations & shift governance
Strong expertise in alert monitoring, incident management, SLA governance, escalation handling, and continuous service improvement
Handson experience with ITSM platforms, monitoring tools, realtime operational dashboards & monthly SLA reporting
Experience ensuring compliance adherence & process governance

Good to have:
Experience working with cloud (Azure).
Experience with using HaloITSM tool.
Experience in using AI tools for efficiency improvement in Operations

If any one interested can send mail to [email protected] with updated resume along with below details

Name -

Total exp -

Releveant exp -

Current Company -

Notice period (LWD If serving) -

Current CTC -

Expected CTC -

Highest qualification -

Current Location -

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How to Get Hired at Wipro

Wipro's only legitimate careers portal is careers.wipro.com, which runs on SAP SuccessFactors. Verify any recruiter outreach against the portal before sharing personal information.
Two distinct hiring funnels operate in parallel: the National Level Talent Hunt (NLTH) and Elite NTH for fresh engineering graduates in India, and a global lateral hiring stream for experienced professionals across all geographies.

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