Service Delivery Manager (f/m/x) for the Operations and Customer Service area

Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.

YOUR JOB

In this role you will represent our service area, building strong customer relationships, and driving service excellence. You'll manage key alignment meetings, craft service offers, contribute to our service portfolio, and oversee reporting to ensure top-tier customer satisfaction. Be part of a team that values collaboration, innovation, and impactful solutions!

our job's key responsibilities are:

• Representing the Netconomy service area on the customer side in close cooperation with the internal support teams

• Conducting alignment and quarterly meetings with customers and partners

• Creating service offers and contracts

• Contributing to the development of the NETCONOMY service portfolio

• Responsibility for monthly reporting (KPIs, SLA reports, billing etc.)