Service Advisor

Overview

Looking to grow your career in a place that values teamwork and customer service? Fountain Tire is currently hiring an Service Advisor to join our team.

This role is a great opportunity for someone who enjoys helping customers, staying organized, and supporting a busy shop. You’ll work closely with your team to provide great service while learning new skills and building a strong career.

Our people make the difference at Fountain Tire. We believe in good leadership, teamwork, and a safe work environment. As a vital member of our team, you will get to enjoy some great benefits:

What is in it for you?

• Competitive compensation based on experience
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement that includes the potential to enter our management training program
• The opportunity to work with an excellent team and great customers
• Regular day shifts 
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Experience in the automotive repair industry or tire industry
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Available for split days off and Saturday shifts
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

Fountain Tire offers competitive pay, strong leadership, and a chance to build your future. Apply online or in person today at 208 River Ave Cochrane, AB T4C 2C1!