Server Specialty

General Summary Of Duties:

Deliver and serve food and/or beverage items in a professional, friendly, courteous and timely manner resulting in guest satisfaction. 

Role and Responsibilities: (Includes but is not limited to the following)

• Set up tables in anticipation of guests.
• Take guest order, place order with kitchen.  When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages and condiments.
• Carry trays up to 30 lbs. or push wheeled carts to deliver service orders to guests in a friendly and courteous manner to ensure guest satisfaction.  After set up, present check.
• Perform all assigned side work to include replenishing/restocking workstation and general cleaning tasks.

Performance Requirements: (Knowledge, skills and abilities)

• Must be a minimum of 21 years of age.
• Ability to read, write, speak and understand the English language to read and utilize math skills for guest billing transactions.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.  Ability to relate to all levels of management, guests and employees in verbal/written form.
• Ability to read, write, speak and understand the English language to comprehend and follow written or/and verbal instructions from supervisor.
• Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
• Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
• Communicate with supervisor throughout the shift.
• Receive cash from guests, make any change needed, verify validity of charges, record charges and insure vouchers/checks are properly handled.
• Mathematical skills necessary to verify/balance reports and perform calculations.
• Perform all assigned side work to include replenishing/restocking workstation with supplies.
• Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
• Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures within guidelines. 
• Check station before, during and after shift for proper set-up and cleanliness.
• Respond to guest inquiries.  Provide guest satisfaction through assistance, direction and information within hotel guidelines.
• Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
• Good working knowledge of accepted standards of sanitation.
• Maintain inventory of supplies needed to perform job function.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.