Senior VIP Host
About Us
Playlink is an innovative iGaming company offering a comprehensive suite of crypto-focused products, including sportsbook and casino experiences. By combining cutting-edge technology with a deep understanding of the crypto space, we aim to revolutionise the betting and gaming experience for a global audience.
Our mission is to create the most effortless and accessible betting and gaming entertainment experience, delivering innovation and personalisation at every touchpoint.
Our vision is to become a leading player in the betting industry by combining seamless user experiences with groundbreaking personalisation and community-driven engagement.
Whether it’s through competitive sportsbook offerings or immersive casino gameplay, we are dedicated to creating a unique and engaging platform. Join us in shaping the future of crypto iGaming.
Starting with Bluff, we are competing for market share against established players. We move fast, operate lean, and are building a VIP experience designed to win players away from the competition.
The Role
Manage a personal book of high-value players as their primary contact at Bluff
Execute the VIP playbook: onboarding, retention, lossback delivery, reactivation, and bespoke offers
Work a 24/7 rotation with fellow team members ensuring top players always reach someone who knows their account
Report to the Head of VIP on portfolio health, player sentiment, and bonus efficiency
Responsibilities
Own daily VIP relationships across Telegram, and intercom: fast, personal, no templates
Deliver lossback, reload, rakeback, and ad-hoc offers within delegated authority; escalate when outside limits
Monitor player activity in real time: flag churn risk, deposit drops, and reactivation windows early
Support outbound acquisition through community channels, referrals, and competitor migration conversations
Feed player insights and product friction back to the Head of VIP and Product team
Required Experience & Skills
2+ years as a VIP host or account manager in iGaming with crypto-native experience preferred
Sharp commercial instinct by thinking in player NGR, not just player happiness
Exceptional written communication and near-instant responsiveness; no ticket-queue mentality
Flexible on hours including evenings and weekends as part of a global coverage rotation
What kind of person succeeds in this role?
Relationship-driven: players remember you by name, not ticket number
Thrives under pressure and in fast-moving environments
Competitive: wants their portfolio to be the best-performing book on the team
Discreet and trustworthy with large-value accounts and sensitive player information
Hungry to grow and develop further in their career; sees a startup as the fastest path
