Senior Training & QA Specialist (CPT)

Who we are: Mama Money is a growth-stage fintech startup working to help migrant workers in South Africa send money home. Since 2015, we have been providing reliable remittances, at a socially fair price, to those who need it most.  Mama HQ is in beautiful Cape Town, South Africa. We are 150 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. “Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.  We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We've had some great times and some tough times, but we continue to focus on helping people and making things easier for our customers. The Training & QA Specialist will ensure Customer Support and Field Sales teams are consistently well-trained, confident, and equipped with up-to-date product knowledge, processes, and tools - enabling high-quality customer experience, operational efficiency, and fast, safe product rollouts across Mama Money. This role owns the end-to-end training lifecycle: onboarding, continuous upskilling, knowledge management, certification, and change enablement.