Senior Technician, Desktop Support
A globally recognized legal organization with a strong international footprint and highly sophisticated, data-driven systems is seeking a Senior Desktop Support Engineer to join its technology and operations function. This role serves as a high-touch support partner to business leadership, executives, and regional stakeholders, ensuring seamless end-user technology experiences across multiple offices and jurisdictions.
In this position, you will provide white-glove executive support while also collaborating with infrastructure, security, and IT operations teams to maintain and enhance enterprise desktop environments in a fast-paced, global setting.
- Senior Desktop Support Engineer
- Location: San Francisco (Hybrid)
- Type: Full-time
- Salary: $120–160k (DOE) + Top Tier Benefits and Bonus
Responsibilities
- Serve as the primary point of contact for executive and end-user desktop support, delivering white-glove service to senior leadership
- Provide hands-on support for hardware, software, AV systems, and conference room technologies
- Troubleshoot and resolve complex technical issues across Windows and macOS environments
- Manage ticket queues, prioritize incidents, and ensure timely resolution aligned with SLAs
- Coordinate with infrastructure and security teams to support system updates, deployments, and endpoint management
- Document processes, troubleshooting steps, and knowledge base articles to improve support efficiency
- Support onboarding/offboarding processes, including device provisioning and access setup
What We’re Looking For
- Strong experience providing white-glove / executive-level desktop support in a professional environment
- Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders
- Proven ability to manage multiple priorities and deliver high-quality support under pressure
- Experience with enterprise tools such as Active Directory, Microsoft 365, endpoint management platforms, and ticketing systems
- Strong attention to detail, ownership of issues, and commitment to delivering a high-end user experience
- Experience supporting global or enterprise-scale environments is a plus
