Senior Specialist - Client Onboarding
The role
As a Client Onboarding Specialist reporting to the Head of Client Onboarding, you’ll play a meaningful role in ensuring a smooth and effective onboarding experience for Nasdaq’s clients. This includes guiding clients through business configuration, supporting delivery projects, and enabling early value realization through high‑quality training and collaboration.
You’ll thrive in this position if you’re collaborative, customer-focused, and comfortable working in a dynamic, global environment, with a strong passion for technology, innovation, and creating positive first impressions that build long‑term client relationships.
Key Responsibilities
Lead and facilitate client workshops to demonstrate the usage of Nasdaq Clearing products and guide clients in configuring their business rules within the systems.
Own the design, development, and ongoing maintenance of training courses and materials for various products.
Participate in requirements discussions and design studies to help define the scope of work for the team.
Work closely with internal teams, including Product, Engineering, Sales, and Professional Services, as well as external partners.
Required Qualifications
In‑depth experience as a Business Analyst or Functional Tester within Capital Markets, preferably in Clearing, with several years of overall professional experience.
Strong presentation and communication skills, with the ability to work optimally with clients across global markets.
Proven ability to engage and collaborate closely with both external clients and internal collaborators.
High motivation and drive, with the ability to thrive and grow in a fast‑paced environment.
Ability to understand sophisticated solutions and concepts and translate them into clear, user‑friendly materials; experience with Unix/Linux and willingness to travel to client or Nasdaq locations as required.
Preferred Qualifications
Experience working with cross-cultural teams.
Experience working in AWS environment, so that you can bring up your own 'test and config' systems
This position will be located in Vilnius and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Benefits & Rewards
We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.
The base pay range for this role is 3750–4150 EUR gross. Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:
Competitive base salary
Annual bonus
Annual equity grant
Employee Stock Purchase Plan offering discounted company shares
Pension plan with Nasdaq contribution
6 additional days off per year
Extra vacation time based on tenure
Work from (almost) anywhere – up to 20 days/year
Paid time off to volunteer
Health insurance
Free gym, yoga & pilates classes and discounted in-office massages
24/7 mental health support for you and your family
Global mentoring program
Unlimited access to e-learning platforms
Hybrid work setup
Modern and comfortable work environment with fresh fruit, snacks, and weekly Fika
For more information, visit Nasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
