Senior Solutions Architect (NAMER)

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Role Overview

As a Senior Solutions Architect (SSA) in Tech Solutions, you will serve as the technical and consultative leader for complex, enterprise-grade Mindtickle implementations. This role blends deep technical expertise, strong business acumen, and customer-centric consulting. You will partner with customers, Sales, Product, Engineering, and Professional Services to design scalable, secure, and outcome-driven solutions that deliver measurable business value.

You are not only responsible for how the solution is built, but why it is built that way—balancing speed, scalability, security, and long-term maintainability.

Role Overview

As a Senior Solutions Architect (SSA) in Tech Solutions, you will serve as the technical and consultative leader for complex, enterprise-grade Mindtickle implementations. This role blends deep technical expertise, strong business acumen, and customer-centric consulting. You will partner with customers, Sales, Product, Engineering, and Professional Services to design scalable, secure, and outcome-driven solutions that deliver measurable business value.

You are not only responsible for how the solution is built, but why it is built that way—balancing speed, scalability, security, and long-term maintainability.

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

• Solution Architecture & Delivery: Own end-to-end architecture for complex enterprise implementations, from technical discovery and design through production deployment, including custom and non-standard use cases.
  
  

• Consultative Customer Advisory: Lead deep technical discovery with IT, Security, Ops, and executive stakeholders; translate business objectives into scalable, secure solutions and clearly articulate trade-offs and impact.
  
  

• Integrations, Data & Analytics: Design and govern integrations using APIs, SSO, and iPaaS tools; define data models and enable advanced reporting and analytics while ensuring data integrity and security.
  
  

• Product & Engineering Partnership: Act as the technical bridge between customers and Product/Engineering, translating gaps into clear requirements and providing field-driven feedback on platform scalability and extensibility.
  
  

• Delivery Ownership & Governance: Own technical delivery, including scoping, estimates, risk management, documentation, and adherence to architectural and security standards; contribute to SOWs and RFP/RFI responses.

• Mentorship & Scale: Mentor Solution Architects and Consultants, contribute to reference architectures and reusable assets, and elevate solutioning standards across the organization.

Experience & Education

• 8–10+ years of experience in Solutions Architecture, Technical Consulting, or Enterprise SaaS implementations.

• Experience working with mid-to-large enterprise customers in complex, multi-system environments.

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a related technical field.

Technical Skills

• Strong hands-on experience with REST APIs, webhooks, SSO (SAML/OAuth), and authentication frameworks.

• Experience with iPaaS / ETL tools such as Workato, Mulesoft, Boomi, Jitterbit, or similar.

• Proficiency in SQL and data modeling; experience with relational databases (PostgreSQL, MySQL, SQL Server).

• Experience with BI and analytics tools such as Power BI, Tableau, or equivalent.

• Working knowledge of scripting languages such as Python or Node.js for automation and data processing.

• Familiarity with cloud platforms (AWS, GCP, or Azure) and enterprise security concepts.

• Experience working across global time zones and with distributed teams.

• Ability to balance speed of execution with long-term scalability and governance.

• Passion for building elegant solutions that deliver measurable business impact.