Senior Solution Specialist - PNC

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Job Title

Senior Solution Specialist - PNC

About your role:

As a Senior Solution Specialist, you will support the delivery, configuration, and ongoing optimization of business solutions that help PNC and internal partners achieve operational goals. You will work cross-functionally with product, technology, implementation, service, and client-facing teams to identify requirements, resolve issues, and improve solution performance. Your work helps ensure solutions are delivered accurately, efficiently, and in alignment with business and client needs.

What you'll do:

• Analyze business and client requirements to support solution design, configuration, and delivery activities for new and existing PNC clients
• Support product implementation assigned with client use cases and technical use cases using Dev Studio software.
• Serve as a technical advisor to existing clients, helping maximize return on investment (ROI) and overall solution value
• Support RFPs, RFIs, AOCs, and SOCs, ensuring accurate and timely submission of all required documentation
• Capture client feedback and industry trends to inform continuous improvement of products and technical positioning
• Develop and support sales enablement tools, product demonstrations, and customized solution presentations
• Maintain and enhance internal documentation and client-facing materials to reflect solution updates and best practices
• Act as a liaison between clients and product, support, sales enablement, and delivery teams to ensure alignment
• Represent the technical voice of the customer in internal planning and strategy discussions
• Partner closely with product and support teams to resolve client challenges quickly and effectively
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience supporting business, client, or technology solutions in a financial services, payments, commerce, or related business environment
• Experience with and understanding of Fiserv Carat Products: Commerce Hub, CLX (Enhanced) Payment Optimization solutions, SnapPay, Fraud and Security Solutions
• Technical experience of enterprise software/Saas integration technologies (API’s – application programming interfaces, cloud platforms and data systems), to analyze root causes, drive issue resolution, and support revenue growth.
• Experience presenting technical and business information clearly to stakeholders with different levels of subject matter expertise, acting as a consultant to support revenue growth.
• Bachelor's degree in business, information systems, finance, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience working in or with healthcare, business to business, restaurant, university and/or auto dealership verticals. 
• Knowledge of payment processing, merchant services, financial technology, or transaction-based solutions
• Experience with reporting, dashboarding, or workflow tools used to monitor solution performance

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Onsite locations include: Berkeley Heights, NJ, Alpharetta, GA, Hagerstown, MD or New York, NY.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Salary Range

$78,000.00 - $138,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.