Senior ServiceNow Developer

The UNC System Office is seeking a highly skilled and motivated Senior ServiceNow Developer to lead the implementation and optimization of the ServiceNow platform across key enterprise modules including HR Service Delivery (HRSD), IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), and Integration Hub. This role is critical to the modernization of digital services and business workflows across the System Office. The successful candidate will have extensive experience in standing up and configuring ServiceNow instances from the ground up and will collaborate closely with UNC System Office staff, including those with business workflow expertise and prior ServiceNow implementation experience. This collaborative approach ensures that technical solutions are aligned with real-world needs and institutional goals. The Senior ServiceNow Developer is responsible for designing, building, configuring, integrating, and maintaining the ServiceNow platform to deliver business capabilities across HR Service Delivery, IT Service Management, Customer Service Management, and Strategic Portfolio Management. This role combines in-depth technical expertise with a practical understanding of process workflows and platform optimization to deliver scalable, maintainable, and high-quality solutions.