Senior Operations Manager, Fulfillment
ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.
Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE
The Senior Operations Manager is responsible for leading end-to-end operations within Thrive Market’s e-commerce fulfillment center, ensuring safe, efficient, and scalable execution across all functional areas. This role owns performance outcomes across safety, quality, cost, delivery, and employee engagement, while building strong leadership bench strength and driving continuous improvement.
The Senior Operations Manager partners closely with cross-functional teams including HR, Safety, Maintenance, Engineering, Inventory Control, Transportation, and Customer Experience to deliver a best-in-class member experience while supporting Thrive Market’s mission to make healthy living accessible and affordable.
RESPONSIBILITIES
- Own daily, weekly, and monthly operational performance across assigned departments (Inbound, Outbound, Inventory Control, or Multi-Area scope depending on site needs)
- Lead execution of production plans to meet or exceed service level agreements (SLAs), throughput targets, and cost goals
- Translate business objectives into clear operational priorities and execution plans for Operations Managers and frontline leaders
- Ensure operational readiness during peak periods, promotions, and volume fluctuations
- Lead, coach, and develop a team of Operations Managers and Area Managers
- Build leadership bench strength through succession planning, talent assessment, and performance management
- Drive accountability through clear expectations, regular feedback, and data-driven performance reviews
- Foster a culture of inclusion, engagement, and high performance aligned with Thrive Market’s values
- Champion a safety-first culture and ensure compliance with OSHA regulations, company safety standards, and best practices
- Partner with Safety and HR to investigate incidents, implement corrective actions, and reduce risk
- Ensure safe work methods, ergonomic practices, and associate training are consistently followed
- Lead safety audits, reviews, and continuous improvement initiatives
- Ensure fulfillment accuracy, order quality, and packaging standards meet Thrive Market expectations
- Partner with Quality, ICQA, and Customer Experience teams to reduce defects and member complaints
- Lead root cause analysis for quality issues and drive sustainable corrective actions
- Drive Lean, Six Sigma, and continuous improvement initiatives to eliminate waste and improve efficiency
- Analyze operational metrics to identify trends, gaps, and opportunities for improvement
- Standardize best practices and ensure SOP adherence across shifts and departments
- Partner with Engineering and Maintenance on process design, layout optimization, and equipment utilization
- Own departmental labor planning, productivity, and cost control
- Monitor and manage key performance indicators including: Safety (incident rates, near misses), Productivity (UPH, labor efficiency), Quality (defects, accuracy), Cost (labor, overtime, shrink), and Engagement (turnover, attendance)
- Support budget planning and cost-saving initiatives
- Partner with Inventory Control to ensure inventory accuracy and operational flow
- Collaborate with Transportation and Logistics on outbound execution and carrier performance
- Work closely with HR on workforce planning, engagement initiatives, and corrective action processes
- Align with Maintenance and Engineering to ensure equipment uptime and operational scalability
QUALIFICATIONS
- 7+ years of progressive leadership experience in e-commerce, fulfillment, distribution, or manufacturing operations
- 3+ years leading managers of managers in a high-volume, fast-paced environment
- Strong knowledge of warehouse operations, labor planning, and performance management
- Proven experience driving safety, productivity, and quality improvements
- Ability to analyze data, interpret KPIs, and make informed operational decisions
- Strong communication skills with the ability to influence at all levels of the organization
- Bachelor’s degree in Operations Management, Supply Chain, Business, Engineering, or related field or equivalent work experience
- Experience in high-growth or peak-driven e-commerce environments
- Lean, Six Sigma, or continuous improvement certification
- Experience launching new processes, departments, or buildings
- Familiarity with WMS (ideally Highjump)
BELONG TO A BETTER COMPANY
- Comprehensive health benefits (medical, dental, vision, life, and disability)
- Competitive pay + equity
- 401k match
- Multiple work schedules available
- Opportunities for advancement. We have programs that will start you on a path and train you along the way
- Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
- Free Thrive Market membership and discount on private-label products
- Casual atmosphere and great people to work with
JOB INFORMATION
- Compensation Description - The starting salary range for this position is between $100K - $120K
- Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors.
- Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more!
We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.
At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.
Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!
Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.
If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.
Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.
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