Senior Nodejs Engineer (Chatbot/AI) - Technology and Operations
Worker Type:
Maximum Term/Fixed Term (Fixed Term)Responsible for identifying automation opportunities and converting them into development of stories via code/algorithms to promote the Cognitive Process Transformation agenda for all NAB technology, aligned to Workplace Service support strategy.
JOB RESPOSBILITIES
Collaborate with the SMEs from the Service Support teams to understand the current workflows and help design autonomous solutions empowered by chosen AI IP stack (Azure, Google, AWS, etc.)
Contribute to the solution design, usually in collaboration with business analysts, platform architects, security architects and product owners
Work closely with other software engineers in a hands-on fashion, to implement the solutions in a programming environment
MANDATORY SKILLS:
Bachelor's degree in Computer Science, Information Systems or related field.
5+ years of relevant industry experience in a technical role, including cloud development, user experience, machine learning and data analytics at the enterprise level:
- MS Azure (2-3 years),
- Chatbot DevOps (2-3 years),
- ServiceNow experience, and - Nice to have
- Service desk or customer service (desirable)
Minimum 4 years programming experience in Gen AI, Conversational AI, NLP, NLU, NLG, R, Python, Node JS, React
Strong understanding of operating systems & networking concepts.
Expert knowledge of CI/CD Platforms like Managed Kubernetes Service (AKS), Container Platforms, Compliance Build Automation, Agile, and Developer, AppSec tools.
Good understanding of storage, load balancers, virtualization, web, database and messaging services with the ability to dive deep into any of these areas when necessary.
Displays proven knowledge and expertise in the digital space
High attention to detail and always ready to push the limits
Six sigma certifications (at least Green Belt) is desired with experience of at least three enterprise level process improvement projects
End-to-End customer experience management is desired
Ability to work collaboratively in a cross functional DevOps team environment
Experience building machine learning algorithms, and then testing results against trained data sets, using unstructured inputs and converting them into structured form is desired
Excellent communication skills
Desirable Certification:
AZ-900
AZ-203
AI-100
AZ-400 (optional)
ITIL v3
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It’s a good time to see what more you can find at NAB as a
Senior Nodejs Engineer (Chatbot/AI) - Technology and OperationsA diverse and inclusive workplace works better for everyone.
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
Please note unsolicited CVs from agencies will not be accepted.
