Senior Manager - BCG Vantage, Center for Customer Insights (CCI)

Locations: Chicago | Boston | Denver

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Senior Manager within BCG’s Center for Customer Insight (CCI) in North America, you will serve as a senior leader within a well-established and high-performing insights team. You will help scale impact by strengthening team governance, deepening our qualitative excellence, advancing intellectual property, and accelerating commercialization of our insights portfolio.

You will operate across three primary dimensions: team leadership, expert case delivery, and commercialization/IP development.

1. Lead & Enable a High-Performing Insights Team

• Act as a senior leader and culture carrier within the North America CCI team, strengthening collaboration, quality standards, and professional development
• Contribute to team deployment, capacity planning, and skill development across qualitative and mixed-method expertise
• Coach and mentor managers and junior team members in research design, moderation craft, synthesis, and client storytelling
• Partner with other senior CCI leaders on capability building, training, and talent development priorities

2. Serve as a Senior Qualitative & Mixed-Methods Expert

• Guide case teams on optimal research design, balancing speed, rigor, and strategic relevance
• Lead complex, high-stakes qualitative and mixed-method research programs end-to-end; in particular, you will be seen as a go-to expert for sophisticated qualitative work that informs critical business decisions
• Act as a master moderator – trusted by senior BCG partners and capable of facilitating consumer discussions in front of C-suite audiences (1:1 interviews, focus groups, ethnographic immersions, digital qual communities, and other live research formats)
• Integrate traditional qualitative craft with AI-enabled and “NextGen” tools (e.g., LLM-assisted synthesis, large-scale text mining, digital ethnography, conversational analytics, persona bots)
• Serve as a senior expert embedded within client engagements, owning and/or guiding qualitative workstreams or full research modules and ensuring quality across research instruments, discussion guides, analytic plans, client-facing socialization materials, and final deliverables

3. Drive Commercialization & Insights Portfolio Expansion

• Act as a senior ambassador for CCI across North America – fielding requests, shaping demand, and advising case teams on initial research design options and team deployment models
• Support commercialization of CCI’s insights and solutions portfolio, including Insights Infusions, cutting-edge proprietary AI agentic tools, and advanced qualitative offerings
• Partner with commercial and topic leaders to identify repeatable use cases, codify methodologies, and package scalable offerings
• Contribute to proposals, pitch materials, and go-to-market narratives
• Develop thought leadership and intellectual property (e.g., original research studies, frameworks, diagnostics, publications, proprietary methods) that strengthen CCI’s market position
• Help expand awareness and adoption of modern research approaches within across BCG

YOU'RE GOOD AT

• Being a deep qualitative expert who is also conversant in wide-ranging, advanced quantitative methods and their appropriate application (segmentation, conjoint, price sensitivity approaches, concept testing, brand tracking, etc.)
• Leading complex qualitative and mixed-method research with methodological rigor and creative problem-solving – providing structure to solve ambiguous challenges
• Moderating high-stakes interviews and focus groups with executive presence and empathy
• Synthesizing large volumes of unstructured data into compelling strategic narratives
• Elevating the craft of qualitative research within a consulting environment
• Coaching and developing research talent while maintaining high quality standards
• Managing team capacity, governance, and deployment in a fast-paced environment
• Commercializing your expertise — spotting repeatable patterns and shaping them into scalable offerings
• Influencing senior consulting leaders and building strong internal / cross-functional networks
• Communicating with senior stakeholders confidently and effectively, tailoring insights to their needs
• Working effectively in an evolving, fast-paced, and often ambiguous environment

What You'll Bring

• 7+ years minimum industry experience (consumer insights / marketing research) required; 10-12+ years of industry experience strongly preferred OR 5+ years management consulting experience with extensive experience in projects that leveraged qualitative customer research to address brand-related challenges; candidates with consulting experience preferred
• Deep expertise in qualitative research methodologies, including extensive hands-on moderation experience (focus groups, IDIs, executive interviews, ethnography, online communities) in front of senior client audiences
• Strong experience in scoping / designing mixed-method programs (qual + quant integration)
• Demonstrated ability to design, execute, and synthesize full lifecycle primary research independently
• Experience applying or integrating AI-enabled research tools (e.g., LLM-supported synthesis, large-scale text analytics, digital qualitative platforms)
• Track record of contributing to proposal development, commercialization, or productization of research capabilities
• Proven team leadership experience, including coaching, talent development, and performance management
• Strong business acumen — ability to link customer insight directly to growth strategy and commercial impact
• Bachelor’s degree required; advanced degree preferred
• Outstanding interpersonal and communication skills to interact with internal and external stakeholders while working in a global collaborative team environment

Who You'll Work With

As a Senior Manager – BCG Vantage, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers.

Additional info

BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations.

With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise.

BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams.

• Client Focus (Embedded Expertise)
  • Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets
• Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions)
  • Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients
• Research (Practice Topic and Sector-Aligned Research and Insights)
  • Delivers actionable research and insights tailored to the client project’s needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Chicago, Boston and Denver is $152,300 - $156,700.

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 25% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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