Senior Manager, Aftersales Technical Training - NMIPL
EXPECTED END RESULTS
MAJOR ACTIVITIES
Execution of Technical Training (Both Service Repair & Body Repair streams) & Manpower Development of Dealerships
- Strategize Key pillars related to Network /Dealer staff Technical Skill enhancement, Quality Improvement
- Management of Nissan Academy/RTC Facility
- Enhancement of reach at Network wrt Brand and Product awareness; Ensure the actions as per Nissan Way recommendations & Guidelines
- Manage NMIPL Trainer and certification at Nissan Academy
- Handling external Regional Trainers [2 Nos.] and support staff respectively
- Release and updates of Training Policy & Procedure Manual (need based)
- Responsible for Training cost recovery/Chargeback activities at Network as per policies (need based)
- Monitoring the budgets & spends (Capex, Opex)
- Responsible to gauge/monitor the Post Training effectiveness and administer improvements as per needs
- Coordination with AMIO Academy upon new curriculum launch plans
- Vendor management for conducting Bodyshop trainings.
- Coordination with NML GAS/GAN depts... as per Business requirements: NISTEC/NISAC Contests, New Model TTTs etc.
- Visits to Dealerships to ascertain business process execution, identification of Training needs and improvement actions as per requirements
Training Planning, Execution and Allied actions
- Working close with AS Field & Tech-Hub team and align strategic actions with Nissan Academy pillar objectives
- Identifying business priorities and developing new training programs for Dealership Business enhancement (RSA, Accessories etc.)
- Roll out of Monthly calendars & new curriculum for After Sales Dealer Staff (Domestic/NSCs) as applicable covering - Roll out of NSTEP Trainings – Basic, Specialist and Master Levels respectively
- Execution of Specific trainings like NCW, Final Inspectors, F1 enhancement (TSB, RCK)
- Technical Training effectiveness check – Launch of skill assessment program & NSTEP Refresher training courses
- Technical trainings to Bodyshop Network, Aligning with suppliers as per requirements
New Model trainings
- Oversee MSA documentation and scope of Technical Trainings with relevant stakes
- Close interaction with stakes inclusive of NML, RNAIPL, RNTBCI & RAC as per needs
- Representation of Nissan Academy functions at NMIPL LCMs, reporting on key milestones (SOP, DJM)
- Training preparation, content development (both online & offline) both In-house and thro Agencies as per business requirements
- Procurement of vehicles and or aggregates as per needs
- Release of training calendar and ensuring timely delivery of the new model courses as per needs
- Uploading the contents in GLMS Portal; assigning the courses to the Dealer learner groups
Key focus areas – Network skill enhancement – Global KPI perspective
- Conducting NSTEP Technical trainings to Dealer Service team regularly [Global KPI]
- Aligning India actions towards NML/AMIEO Direction of launching new Gen NSTEP Curriculum
- Execution of NSTEP Body Shop trainings
- Ensuring Availability of Master Tech/NSTEP III Course [Global KPI] at Network as per eligibility
- Aligning India actions towards trainer skill enhancement, TTT programs & certifications organized by AMIEO & NML offices
5. RTC Facility management
- Establishment and Management of Regional Training Centre (RTC) Facility
- Upkeep of all contracts/PO/Work orders in place and its timely renewals
- Management of Capex & Opex budget monitoring and reporting activities
- Ensuring management approvals and monitoring monthly expenses towards Nissan Academy Facility
- Management of NMIPL Assets (worth of ~5 MINR)
- Tie-ups with dealers for rolling out trainings at Dealer Locations (Onsite trainings)
- Liaise with internal stakes at NMIPL such as Legal Dept, Finance and Admin wrt RTC documentation, invoice transactions and periodic reviews
6. Other Key actions
- Monitoring Manpower availability and Training Status at Network on monthly basis
- To interact with Dealer staff/trainee participants regularly
- CFT association with AS Field for F1 Enhancement: Reach out RCK Trainings, Specific VOC solution cascade to Network
- To assess and improve on the training feedback shared
- Roll out and execution of Skill Contests
- Management of GLMS Actions, To represent annual conferences/NTD Annual meets as per needs (NML)
- Submission & updating the Monthly Reports, Special activity reports, Town Hall meeting Representations
- TTT/Training for Export Mkt/NSCs as per needs
- Management of agency bound training actions, the actions related to PO, Commercials etc.
