Senior Key Account Manager

A Strategic business development 1 Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term. 2 Suggest project prioritizations and participate in cross-functional workshops and meetings. 3 Informing about customer requirements (general customer potential, product requirements) as well as exploiting the full customer potential and participating in the definition of departmental objectives B Customer Relationship Management (CRM): Developing and leveraging customer potential 1 Identify, compile and analyze customer requirements based on the hierarchical level; build and maintain personal contact with the customer; define the contact matrix (purchasing, development, quality and other areas) and integrate the participating internal organization; achieve all aspects of customer satisfaction; forward all customer inquiries and feedback within the organization; define and monitor the action plan and report progress to the customer 2 Supporting (global) customers and (global) Hella companies as well as strategically important locations in order to obtain production contracts; advising customers, involving Hella specialist departments if necessary and preparing and presenting presentations as well as advising on technical and commercial issues 3 Coordinate, prepare and track visits by internal or external customers, including all related work; participate in trade shows and exhibitions; and assist internal departments in their preparation. C Acquisition: Establishing and restoring customer contacts 1 Usually carry out acquisition activities in accordance with agreed strategies and prepare and conduct presentations. 2 Create quotes D pricing 1 Designing prices and conducting annual price negotiations with the customer, if necessary in consultation with the superior E hearing 1 Preparing and conducting negotiations, e.g. acquisitions with a high degree of internationality, change management, cost life cycles, reimbursements, framework agreements F drafting of contracts 1 Review all customer contract documents against Hella's internal requirements and carry out the necessary internal coordination (legal, quality, program management, etc.). G project supervision 1 Participating in development projects for the respective customer to be supported; initiating/stopping internal developments in consultation with responsible persons; processing tasks from internal or external customers and forwarding these tasks to internal or external customers; initiating product-specific rationalisation and value-added measures in consultation with the program management; processing change orders placed by Hella or customers after a project phase. 2 Escalation (internal and external) of problems if the promised objectives cannot be achieved H other work duties 1 Controlling a department project, a sales project