Senior Key Account Manager
Main Accountabilities:
Customer
- Provide customer orientated service at all times relating to sales and operation issues.
-Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue
-Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs
-To drive and manage profitable growth with the assigned customer
Stakeholder
-Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers
-Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects
-Work with other DHL divisions for end-end supply chain solutions and collaborations
-Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
-Coach and work closely with virtual team - District/Branch/Sales and Business Support Managers
-Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs
Requirements for the Job :
Skills
- Management and Decision Making
-Planning and Organization
-Industry/Sector Knowledge and Expertise
-Customer Relationship Management
-Cross Cultural management experience
-Excellent Communication skills
-Commercial/Sales knowledge and experience
-Interpersonal skills
-Influencing skills
-Negotiation skills
-Solution design and process mapping skills
Experience
-More than 7 years in the logistics or forwarding Industry
-Sales and KPI focussed
-Relevant experience in International supply chain
Educational Qualifications
-Degree Holder, relevant post graduate qualification will be an advantage
-Fluent use of English (both written and spoken)
-Competent Computer skills required.
