Your IT Future, Delivered

Senior IT Solution Consultant

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.  

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Express Customer Service team is continuously expanding. No matter your level of Consulting proficiency, you can always grow within our diverse environment.

Great Team

The Senior IT Solution Consultant is the strategic bridge between business vision and technical execution. Unlike an Architect who focuses on the technical "blueprint," this role focuses on the "Why" and the "What"—ensuring that requirements are meticulously gathered and that the final product meets the business's quality expectations. By Focusing on Clear Priorities, you will lead the discovery phase and serve as the final authority on functional integrity before a solution goes live.

Ready to embark on the journey? Here’s what we are looking for:

• Consultancy & Analysis: Gather and analyze complex business requirements, translating them into detailed product specifications and "Definition of Ready" user stories.
• Stakeholder Partnership: Act as a trusted advisor, bridging the gap between business units and DevOps teams to ensure clear understanding of product goals (Having & Creating Trust).
• Quality Assurance Leadership: Design and execute the end-to-end testing strategy (Unit, System, Integration, UAT, and Regression) to ensure products meet quality standards.
• DevOps Collaboration: Work within Agile environments to manage impact analysis, documentation, and defect management.
• Documentation & Enablement: Write and maintain clear documentation of requirements and test cases; prepare user guides and interactive materials for end-users.
• Technical Validation: Utilize SQL and Linux-based infrastructure knowledge to validate data and perform system impact assessments.

Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Professional Experience: 7–10 years of experience in IT consulting, solution consulting, business analysis, or technology project delivery.
• Consulting Mastery: Strong experience in requirements gathering, solution design, and stakeholder management.
• Domain Knowledge: Familiarity with enterprise IT environments, system integration, and project delivery frameworks.
• Technical Toolset: Proficiency in JIRA and Confluence; familiarity with SQL, Linux-based infrastructure, and Selenium is a significant advantage.
• Soft Skills: Excellent communication, presentation, and problem-solving skills; ability to work independently under pressure while collaborating with cross-functional teams.
• Governance: Good understanding of IT governance, security, and data privacy practices.

Key Skills Required

• Business Analysis: Investigative work to determine business requirements and specify effective business processes.
• Requirements Definition & Management: Facilitating stakeholder input and providing constructive challenge to clarify priorities.
• Testing: Reviewing specifications and defining test conditions; executing and reporting on complex test scripts.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.