Senior IT Project Manager (ServiceNow)
WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.
Why we're hiring:
WPP is embarking on a major 3-year Transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:
- Enable cost-effective transformation and operational efficiency
- Accelerate adoption of AI, data, and digital platforms
- Ensure consistent delivery of value and benefits across all agencies and markets
- Minimise disruption and maximise engagement during large-scale change
The ServiceNow programme at WPP is a strategic initiative to modernise and unify IT service management across the group. It replaces legacy platforms with a new, internally managed ServiceNow environment. ServiceNow is a foundational platform for WPP’s technology transformation, enabling scalable, reliable, and data-driven service delivery. The programme underpins WPP’s ambition to accelerate AI adoption, improve service quality, and deliver measurable business value across all agencies and markets.
What you'll be doing:
Project Delivery Leadership
- Plan, execute, and manage multiple IT projects within scope, time, and budget.
- Ensure alignment with programme objectives and strategic outcomes.
Governance & Compliance
- Establish and maintain governance frameworks for projects.
- Ensure adherence to Strategy and Transformation standards, tools, processes and compliance requirements.
Stakeholder Engagement
- Build strong relationships with senior stakeholders and sponsors.
- Communicate project status, risks, and decisions clearly and regularly.
Resource & Financial Management
- Manage project budgets, resource allocation, and vendor relationships.
- Track costs and benefits to ensure value delivery.
Change & Adoption
- Drive readiness and adoption of new technologies and processes.
- Minimise disruption and embed change effectively across teams.
Community & Capability Building
- Contribute to the Portfolio and Programme Management (PPM) community, fostering continuous learning and career progression.
- Coach and mentor project teams to embed a high-performing culture aligned with organisational values.
Operational Responsibilities
- Maintain accurate role assignments and project documentation.
- Support governance reporting and ensure timely updates in project management tools.
What you'll need:
- Extensive experience of leading strategic and complex projects across full SDLC, with demonstrated capability of managing multiple projects simultaneously.
- Proven track record of successful mobilisation and delivery of ambitious, strategic, and operationally complex projects with internal and external cross-functional teams.
- Proven track record as a people leader and influencer with motivational and engagement skills including the ability to lead globally dispersed teams.
- Quick-to-learn and adaptable to changing priorities, with the ability to reshape, reconfigure and realign solutions to meet challenging deadlines without jeopardising the successful delivery of the project.
- Ability to build and maintain relationships by engaging and working inclusively to establish credibility, solve problems, build consensus, and achieve objectives.
- A self-starter with impeccable organisational and time management skills, focusing on value and outcomes; enthusiastic with a can-do attitude.
- Strategic and critical thinker – blending technical, operational and commercial strategic considerations into decision making, while continuously challenging the status-quo.
- Story telling with data – strong skills in building the case for change, identifying the business outcomes, value proposition for the respective area.
- Brilliant communicator – strong stakeholder management skills; able to turn complex technical messages into effective, succinct communications; ability to manage and influence stakeholders with competing priorities.
- Functional analysis skills to enable the capture and breakdown of well-formed requirements and priorities.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Hybrid
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
