Senior Institutional Operations Analyst
Within this role, you will provide technical and operational support to the CMC Connect team and our Institutional client base across the full client lifecycle. This includes pre-sales testing, onboarding, enabling ongoing trading activity, and managing commercial and technical configurations. You will also play a key role in establishing and maintaining connectivity with institutional clients and relevant third-party technology providers.
Please note that the role require a strong understanding of FIX protocol.
Key Responsibilities
Partner closely with the CMC Connect team to support the global technical onboarding of new institutional clients, including user acceptance testing and the launch of new processes, technologies, and products
Gather and understand institutional requirements from both internal and external stakeholders, working with IT and other relevant teams to test and deliver solutions through the full development lifecycle
Maintain and monitor system configurations and back-office components across the institutional application stack
Build and maintain strong relationships with key stakeholders, supporting the end-to-end client connectivity journey—from institutional clients through to CMC’s internal Networks team and third-party providers such as MT4/5 bridges and ECNs
Contribute to institutional IT and product strategy, including planning, development, and delivery initiatives
Develop a strong understanding of institutional activities, revenue models, and remuneration structures to support effective prioritisation and decision-making
Assist in implementing and maintaining business controls related to client setup and ongoing management
Work closely with the Business Operations team to support daily institutional operational activities
Maintain ongoing personal and professional development, including completion of all relevant regulatory and legislative training
Ensure all interactions with clients, customers, and colleagues are conducted with professionalism, fairness, and a consistently high standard of service that reflects positively on CMC Markets
Take all reasonable steps to maintain confidentiality
Undertake additional duties, training, or working hours as reasonably required and appropriate to the level of the role
Key Skills and Experience
Experience managing business process change and technology implementation projects
Strong understanding of FIX protocol is essential
Knowledge of the institutional derivatives business (preferred)
Relevant experience supporting an institutional electronic trading environment
Experience working with web services and API-based platforms
Demonstrated interest in and understanding of financial markets
Proven ability to build strong working relationships with internal and external stakeholders
Commercially and strategically minded, with a strong client-service focus
Excellent verbal, written, and interpersonal communication skills
Ability to work independently, take initiative, and deliver to deadlines
Strong analytical, reporting, and problem-solving skills
High attention to detail
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age
