Senior Implementation Consultant
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
About the Role
Our email product is seeing rapid adoption and has seen significant YoY growth of customers using Attentive Email for both triggered email and full ESP capabilities. We are looking for a driven candidate to join our Customer Success organization as an Implementation Consultant on our Email team. You will launch and manage a book of business for Enterprise email customers and will work with internal teams, such as engineering, sales, marketing, product, and design, to shape the growth of our email product and deliver customer results.
The role requires you to embrace the exciting, fast-moving, highly varied, and challenging (in a good way) environment within the Customer Success team. You will work cross-functionally to get answers, solve problems, and keep things moving in the right direction for new email customers. You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the customer and be trusted to represent Attentive and our unwavering pursuit of best-in-class customer management.
What You’ll Accomplish
- Onboard customers to Attentive’s email product by learning customer goals, formulating and executing on a launch strategy, and growing a strong customer relationship
- Project manage email migrations that may involve a number of stakeholders & multiple work streams to ensure success
- Develop and implement solutions to complex customer problems using the Attentive suite of tools
- Collaborate closely with our Account Executives, Sales Engineers, Technical Account Managers, Deliverability experts, and Customer Success team to deliver the ideal customer onboarding experience
- Translate customer feedback into specific product requirements
- Work cross-functionally with Product, Product Marketing, and Enablement to inform the product strategy and roll out best practices for using Attentive’s email solutions
- Present to internal teams and Attentive executives on the goals and progress of the email products’ usage and results
Your Expertise
- 4+ years of experience supporting clients in a technical nature (Implementation, Sales Engineering, Solutions Architect, etc.) required
- Experience with an ESP, CDP, etc. is required
- Strong background in project management and navigating complex tech stacks
- Experience managing complex ESP migrations
- Comfortable learning new software (for design, data management, and internal tools)
- Creativity in expanding product rollouts and vision for a product roadmap
- Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
- Thrive in a fast paced, innovative work environment
- Extremely detail oriented and organized
- Passionate about personally bringing innovative products to market
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $110,000 - $135,000 annually + commission + equity + benefits
- Our salary ranges are determined by role, level and location
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
